What are the responsibilities and job description for the Workspace Engineer | 969506 position at Revel IT?
Job Description
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OUR GOAL:
Treat our consultants and clients the way we would like others to treat us!
Interested in joining our team? Check out the opportunity below and apply today!
Our Greenville, South Carolina client has a contract opportunity for a Workspace Engineer who serves as the operational and technical lead, with responsibility for coordinating the planning and implementation of acquisition, deployment, management, and maintenance of all Enterprise mobile devices and their corresponding service plans and accessories.
Position Purpose/Scope:
Position Responsibilities/Accountabilities:
Education:
Experience:
Knowledge/Skills/Abilities:
Reference: 969506
ABOUT REVEL IT:
Revel IT (formerly known as Fast Switch) is one of the fastest-growing, privately held, IT Staffing companies in the nation. Our client base includes 32% of the Fortune 25. We have major offices in Dublin, OH, Phoenix, AZ, Los Angeles, CA, and Austin, TX and are rapidly expanding into new markets from coast to coast.
WHY REVEL IT:
Revel IT is an Equal Opportunity Employer. Revel IT does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
#gdr4900
Apply Now
OUR GOAL:
Treat our consultants and clients the way we would like others to treat us!
Interested in joining our team? Check out the opportunity below and apply today!
Our Greenville, South Carolina client has a contract opportunity for a Workspace Engineer who serves as the operational and technical lead, with responsibility for coordinating the planning and implementation of acquisition, deployment, management, and maintenance of all Enterprise mobile devices and their corresponding service plans and accessories.
Position Purpose/Scope:
- Runs complex operational/technical projects and ensures long-term requirements of Workplace Systems management and planning.
- Serves as main point of contact for Workspace Operation topics for all client Group business units in the Americas.
- Requires knowledge of various business processes for multiple business units in addition to detailed knowledge of all ITIL processes used at client.
Position Responsibilities/Accountabilities:
- Leads the planning, implementation and maintenance of Workspace Systems that performs to defined business expectations.
- Ensures equipment availability (planning, lifecycle upgrades) by steering operational processes surrounding IT End Devices.
- Works closely within the global network of Workspace Systems and ensure that standards, operations,
processes and procedures are aligned and follows the directions of the function "Workspace Solutions". - Ensures overall adherence to the client's Group Strategy.
- Provides operational input related to tendering (or specification based on global templates), and administratively supports client's Operation Managers in a liaison capacity with service providers and their
local contracts (e.g. Output Management, Mobile Telephony, etc.). - Provides support of worldwide service transitions (change management).
- Coordinates the IT standardization of legal entities or locations as required.
- Steers of service request fulfillment for operational projects, moves or non-standard requests.
- Escalates to management unresolved, singular incidents or service requests after an end user escalation.
- Directs the facilitation of equipment ordering in local SRM (incl. standard end devices).
- Organizes the physical access management for providers in relevant IT applications.
- Provides event, access, incident and problem management as well service request fulfillment for non- standard solutions.
- Utilizes technical and process skills to ensure delivery and complete customer satisfaction.
- Runs complex projects ensuring they are completed on time and within budget with only general direction
from management. - Monitors reports to ensure (Service Level Agreements) SLAs are met and all processes are followed as
necessary. - Participates in client's Group IT projects.
- Provides and maintains documentation in PRIMA (IT System) of all installed devices for Workspace
Systems in the Americas. - Recommends and facilitates quality improvement efforts. Maintains current knowledge of future
innovations, technical trends and applies this to direct future changes. - Aligns knowledge of the solutions available to best practices for the business processes.
- Develops project plans, administers the change control process and ensures that tasks are completed on
time and within budget. - Performs other duties as assigned by Operations Supervisor.
Education:
- BS/BA degree in Business, IT or related disciple or the equivalent of 4 years of experience in Information Technology.
Experience:
- 5 years of technical experience in Information Technology to include experience with computer infrastructure in the areas of software, hardware and related processes in an operational production environment.
Knowledge/Skills/Abilities:
- 5 years of knowledge of information system concepts and technologies.
- 5 years of working knowledge of PC desktop tools (MS Windows and Office skills).
- 5 years of inventory management skills (both logistical and financial) to manage the lifecycle for Workplace
Systems. - 5 years of experience demonstrating strong communication and organizational skills to interface with associated vendors, interfaces, and processes.
- 3 years of experience demonstrating project management and leadership skills.
- 3 years of experience demonstrating strong written, oral communication and presentation skills.
- 3 years of experience interfacing with the business to meet requirements and targets.
- 3 years of knowledge of database systems from a workplace operations perspective .
Reference: 969506
ABOUT REVEL IT:
Revel IT (formerly known as Fast Switch) is one of the fastest-growing, privately held, IT Staffing companies in the nation. Our client base includes 32% of the Fortune 25. We have major offices in Dublin, OH, Phoenix, AZ, Los Angeles, CA, and Austin, TX and are rapidly expanding into new markets from coast to coast.
WHY REVEL IT:
- In addition to standard health and 401k benefits, we offer referral bonuses and training/continuing education opportunities.
- 5-year client retention: 99%
- No. 1 supplier with customers: 53%
- Top 3 supplier with customers: 77%
- Consultant retention: 94%
Revel IT is an Equal Opportunity Employer. Revel IT does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
#gdr4900
Apply Now
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