Operations Coordinator

Job Description

We exist to transform human health.

As a global leader in precision nutrition, REVIV is comprised of a multidisciplinary team of doctors, pharmacists, and scientists dedicated to formulating nutritional therapies backed by scientific data. We represent a new age in healthcare, helping to make precision nutrition universally understandable and accessible.

Since our inception in 2012, we have developed from our singular Miami clinic to becoming a worldwide brand, delivering safe and nutritionally effective IV drip therapies and booster shots. We strive to empower you in making preventative decisions through understanding your body and your unique nutritional requirements to optimize your health and well-being.

Today we have over 108 worldwide clinics spanning across 47 countries, and have delivered more than 2 million personalized therapies.

Job Title: Operations Coordinator Date: May 2024

Job Description:

The role will directly report to the US Operations Director, overseeing the seamless operation of REVIV US clinics. As the Operations Coordinator, you'll be responsible for optimizing various functions such as staffing, inventory management, ordering, system upkeep, and reporting. Close collaboration with clinic personnel, as well as Operations, Clinical, and Customer Services teams, will be essential to ensure that all US clinics are appropriately staffed and operational around the clock.

Key Areas of Responsibility:

• Preparing the monthly staffing schedules for clinic teams and liaising with managers to identify and resolve any staffing challenges.
• Supporting the clinic staff in the coordination and staffing of concierge requests.
• Coordinating the fit-out of new clinics and concessions including liaising with procurement to source furniture and equipment.
• Driving automation in process by ensuring that all clinic teams are effectively using the tools and technologies available.
• Forecasting stock requirements and ensuring that all clinics have the stocks and supplies needed to continue business operations at all times.
• Collaborating with the global procurement team to place orders for stocks and supplies required.
• Performing regular stock audits and reconciliations to ensure accurate cost of goods calculations.
• Identifying when updates or changes to utilities, insurances and licenses are required and liaising with the relevant teams/individuals to resolve.
• Understanding the business continuity/disaster recovery plans for all REVIV US locations and being prepared to implement such plans should the need arise.
• Supporting the implementation of repeatable and scalable operations processes
• Collaborating with peers across global operations to share best practice and implement process improvements.
• Supporting in clinic measurement of customer satisfaction, reporting satisfaction levels to senior leadership and deploying plans to target any areas of concern.
• Collaborate with property management to schedule regular maintenance activities.
• Conduct periodic spot checks to identify maintenance requirements promptly.
• Ensure adherence to OSHA standards for a safe and compliant clinic environment.
• Pursue leads for enhancing existing systems to streamline clinic operations.
• Propose innovative suggestions to optimize clinic processes for greater efficiency.
• Offer prompt troubleshooting support during system outages or equipment malfunctions, ensuring minimal disruptions to clinic activities.

Skills and Attributes:

• Confident, professional and pro-active worker
• Excellent communication skills
• Excellent planning and organization skills
• Ability to work as part of a team or under own initiative to get the job done
• Intermediate or Advanced level expertise in Microsoft Excel
• Intermediate level expertise of other Microsoft Office applications

Qualifications and Experience:

· Previous experience working in an operational focused role

· Experience in healthcare preferred

This job description is not exhaustive and will be subject to periodic review. The successful candidate will be expected to adapt and be flexible as the role may be amended in the future to meet the changing needs of the business.

REVIV Global provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, REVIV Global complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job Location: Las Vegas Industry: Wellness and Nutrition

Employment Status: Employee Employment Salaried Full Time

Job Type: Full-time

Pay: $55,000.00 per year

Benefits:

• Medical insurance
• Dental insurance
• Vision insurance
• Employee discount
• Paid time off

Schedule:

• 8-hour shift

Ability to commute/relocate:

• Las Vegas, NV: Reliably commute or planning to relocate before starting work (Required)

Work Location: Hybrid

Job Types: Full-time, Contract

Pay: $55,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Rotating weekends

Experience:

• Customer service: 1 year (Preferred)

Ability to Commute:

• Las Vegas, NV 89109 (Required)

Ability to Relocate:

• Las Vegas, NV 89109: Relocate before starting work (Required)

Work Location: Hybrid remote in Las Vegas, NV 89109

Salary : $55,000