Front Desk

The Front desk position must represent the Revive brand and maintain a high level
of professionalism and confidentiality. Its imperative the front desk employee be
able to communicate effectively with patients and have extensive knowledge on
the products and services that are available. The position is responsible for
welcoming patients and ensuring confidentiality is always maintained. The position
also requires the ability to establish effective working relationships with other staff
as well as external vendors and suppliers.

 Welcomes patients and visitors by greeting them either in person or on the
telephone; Must be able to answer or refer patient inquiries.
 Optimizes patients' satisfaction, provider time, and treatment room
utilization by scheduling appointments in person or by telephone.
 Keeps patient appointments on schedule by notifying provider of patient's
arrival; reviewing service delivery compared to schedule; reminding
provider of service delays.
 Comforts patients by anticipating patients' anxieties; answering patients'
questions; maintaining the reception area.
 Ensures availability of treatment information by filing and retrieving patient
records.
 Maintains patient accounts by obtaining, recording, and updating personal
and financial information.
 Obtains revenue by recording and fulfilling scripts, updating financial
information; recording and collecting patient charges; filing, Verifying, and
expediting third party invoicing and fulfilment.
 Maintains business office inventory and equipment by checking stock to
determine inventory level; anticipating needed supplies; placing and
expediting orders for supplies; verifying receipt of supplies; liaising with
Office Manager re: scheduling equipment service and repairs.
 Protects patients' rights by abiding by HIPP regulations and maintaining
confidentiality of personal and financial information.
 Maintains operations by following policies and procedures; reporting
needed changes.
 Contributes to team effort by accomplishing related results as needed
 Liaise with admin and other medical team members pre and post therapy
and participate in shared decision making.
 Accurately use the online booking systems.
 Assist with call backs to clients with questions.
 Educated to GED level and has previous experience working in Customer
Serving environment. Experience of a medical setting preferable.

2

WORK ENVIRONMENT

PHYSICAL DEMANDS
WORK
AUTHORIZATOIN

 Multi -tasking. Flexibility, Telephone Skills, Customer Service, Time
Management, Organization, Attention to Detail, Scheduling,
Professionalism, Quality Focus, Computer Literate. Ability to work well
under pressure with minimal supervision. Proven flexibility and willingness
to handle a variety of tasks.
 Must be highly flexible; able to accommodate changing needs of the
department.
 Knowledge of basic math and modern office procedures.
 Good communicator, with developed verbal and written communication
skills in English.
 Be able to demonstrate the ability to establish effective working
relationships with other staff as well as with external suppliers.
 Client confidentiality and discretion are essential.
 This job operates in a medical facility where there are patient care
equipment and hazardous materials. This position requires work in a
temperature-controlled environment with 100% of the time spent indoors.
Exposure to patient conditions and bloodborne pathogens is possible.
 Ability to move quickly in response to clients’ needs, to be seated for long
periods of time, occasional overhead, low reaching, and lifting.
 This position requires a clear background check.

Job Types: Part-time, Full-time

Pay: $15.00 - $19.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus pay
• Commission pay

Ability to commute/relocate:

• Gaithersburg, MD 20878: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location