Clinical Informatics Coordinator - Revo Health

As the Clinical Informatics Coordinator, your primary responsibility will be to support the projects, systems, and workflows related to collecting and utilizing patient-reported data.

You will be a key member of a team that works with a wide variety of healthcare practices across several medical specialties and internal support departments, including orthopedics, women’s health, colorectal, and more. Your team will be the liaison between the technical software developers and the clinical staff that provide patient care.

We are looking for someone who genuinely enjoys digging into the technical details of system configuration, as well as educating and training staff on workflows. The main goals of your work are to improve the patient experience and ensure providers have all the information needed to provide excellent patient care in an efficient manner.

Revo has a fun culture and a professional-yet-relaxed environment. We want employees who enjoy what they do, seek balance outside of work, and strive to help us grow by helping our clients grow in their analytics capabilities. We are a growing company, so a candidate for this role should be adaptable and excited about opportunities to play an influential role in making Revo an amazing place to work and grow together.

This is a full-time position working M-F from 8:00 am - 5:00 pm out of the Revo Health Corporate Office in Bloomington. This will be a hybrid position, working Monday and Wednesday in office, and Tuesday, Thursday, and Friday from home.

Revo Health is a professional services company that partners with multiple healthcare groups to deliver exceptional patient care. This position will be employed by Revo Health, working closely with Infinite Health Collaborative (i-Health) and its operating divisions. We have a comprehensive Medical, Dental & Vision Plan, Maternity Bundle, 401K with Profit Sharing, Tuition Reimbursement, Gym & Car Rental Discounts and more.

Essential Functions:

• Complete project deliverables in a timely manner to meet project deadlines.
• Regularly meet with clients and vendors.
• Work collaboratively with software vendor to configure systems for use.
• Communicate with clinic leaders and providers to understand clinical needs, front desk workflows, and provider workflows; evaluate potential impact of software solutions.
• Develop patient form and patient education content in collaboration with clinic leaders and providers.
• Configure systems to deploy forms and education materials to desired settings.
• Work with providers and medical staff to integrate patient reported data into the electronic medical record (EMR).
• Train and educate clinic staff and internal support staff on how to use software.
• Act as helpdesk support and point of contact for staff and clinic leaders who have issues or questions about the system.
• Create technical documents, manuals, and training materials.
• Act as subject matter expert on the data coming out of the patient form system.
• Complete comprehensive testing from patient and staff perspectives.
• Coordinate system upgrades and project launches with a various moving pieces and teams.
• Provide onsite support for clients during project launches.
• Identify and support new strategies and processes to improve patient and staff experience.
• Occasionally participate in community functions relating to outreach events throughout the year.
• Any and all other duties as assigned.

Minimum Qualifications and Competencies:

• Bachelor’s Degree required
• 1 years of professional experience working with healthcare software
• Advanced knowledge of Excel and other Microsoft Office Software required
• Analytics experience desired
• Strong, effective communicator with ability to tailor communication to differing audiences
• Team oriented and collaborative with the ability to flex in support of changing timelines and deliverables
• A problem solver with the demonstrated ability to develop creative solutions and handle confidential information

Environmental Conditions:

• Office setting that also embraces a flexible, virtual workplace
• Candidates preferred to be onsite 2 days per week, but fully remote is available
• To maintain connection with the team while working remotely, employees are expected to have regular access to high-speed Internet connections and turn on video/webcam for the majority of virtual meetings
• Occasionally required to travel to other work locations for client or team meetings
• Occasionally flex work hours to nights or weekends for system issues or project go-lives

About Revo Health:

• Revo Health provides business support to innovative healthcare organizations across the country. Revo helps with management, so providers can focus on medicine. For decades, long before we became Revo, our company's mission has been to support innovative physician leaders in their pursuit of dynamic change, and we’re committed to a better way forward. We were founded in Minneapolis, Minnesota, a vibrant medical hub where the independent, physician-owned and led healthcare model has thrived for generations.

Performance Expectations - Our Core Values:

• Integrity - Do the right thing and take responsibility for what you do and say
• Service - Consistently contribute to deliver an exceptional experience
• Quality - Act with high purpose, committed effort, and skillful execution to exceed expectations
• Innovation - Identify progressive solutions that improve service, teamwork, efficiency, and/or effectiveness
• Teamwork - Be a part of the whole; support each other positively

Notes:

• Revo Health is an Equal Opportunity/Affirmative Action Employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and the ADA Amendments Act of 2008.