Gun Store / Sporting Goods/ Feed Store Customer Service Representative

OUR COMPANY 

Reynolds Ranch & Farm Supply in Red Bluff, CA is looking for one gun store / sporting goods/ feed store customer service representative to join our person strong team. We are located on 501 Madison Street. Our ideal candidate is attentive, punctual, detail oriented and hard-working. Even though this position is primarily for sporting good and firearm sales, you must be able to work in the feed store.

While at Reynolds Ranch, our customers can expect the highest level of quality and service. Our commitment to excellence is built upon the highest standards of customer service. We take pride in offering the best products on the market backed by the most knowledgeable professionals in the industry. 

 THE POSITION 

This position requires weekends and holidays. We are seeking an enthusiastic Customer Service Representative for Firearms Store, Sporting Goods and Feed Stores. This position is responsible for helping customers by providing product and service information while providing a friendly and pleasant experience. 

Personal or professional firearms experience is preferred but not required.  You must be a quick learner with a love for the industry in order to provide our customers with accurate and extensive information throughout the process.  

 Responsibilities: 

•  Assist customers with choosing the correct firearms and accessories for their specific needs.  
• Assisting the customers with placing special orders.  
• Assist customers on the telephone by placing orders and answering questions.
• Answer email/chat inquiries 
• Follow up on back orders 
• Handle customer inquiries and complaints 
• Provide information about the products and services 
• Document and update customer records based on interactions in the POS software 
• Develop and maintain a knowledge base of the evolving products and services 

 Qualifications: 

• Previous experience in customer service, sales, or tech support is preferred but not required. 
• Computer literate is a must 
• Ability to build rapport with clients 
• Ability to work in a team environment 
• Ability to prioritize work and multitask 
• Positive and professional demeanor 
• Excellent written and verbal communication skills 
• Must be able to apply for an obtain a COE which acknowledges your eligibility to work around firearms 
• Preferred experience using POS software 
• Preferred experience in a high-pace atmosphere 

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT 

The work environment characteristics for this position are typical of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

All offers for employment are contingent upon favorable criminal background check and drug screen results.