Customer Service Coordinator

The Customer Service Coordinator provides support to the RFMW sales force by assisting with customer inquiries, coordinating special customer requests, and issue resolution.

RFMW is an electronic component distributor of RF and microwave products, within the XTG/TTI Family of Specialists. This position will be on site at RFMW Headquarters in San Jose, CA.

ACCOUNTABILITIES
Answer and action phone calls with a high level of professionalism and a positive rapport with all contacts.

Serve as first contact for processing web inquires for non-focused sales accounts.

Provides information to customers regarding order status by answering inquiries by phone and email by looking up the inquiries in CRM.

Coordinates issue resolution by working with the Inside Sales Representative and the customer to ensure smooth sales to shipping process.

Assists the Inside Sales Representative to process customer quotes by performing stock checks and obtaining delivery information by utilizing the company systems and customer portals.

Process order confirmation files by reviewing data and maintaining accuracy resulting in low sales errors and high quality.

Provide support to the Inside Sales Representatives by returning phone calls to customers, sending samples and sales literature to customers and researching and preparing customer return authorizations and replacement orders, as well as managing customer backlog.

Assists sales leadership in creating, implementing, and improving processes.

Additional duties as assigned.

EDUCATION & EXPERIENCE

Requires a High School Diploma or equivalent with 6 months’ experience in a customer support or similar role, preferably in the Electronics Components industry; or equivalent combination of education and experience.

SKILLS & CERTIFICATIONS

• Energetic professional with outstanding verbal and written communication and interpersonal skills.
• Knowledge of company product lines, services, policies and procedures.
• Must have good telephone etiquette and ability to write routine business correspondence.
• Ability to prioritize, multi-task, meet deadlines and work independently with minimal supervision.
• Self-driven with the ability to work in a fast-paced environment.
• Transaction oriented with a strong attention to detail and basic math skills.
• Knowledge of all Microsoft Office applications and web-based CRM tools at an intermediate level.

What we offer our team members:

• A great benefits package that includes (but is not limited to) Medical/ Dental/ Vision, 401(k)/Roth plan with matching, Healthcare Savings Accounts.
• Educational Assistance (Tuition Reimbursement).
• Ongoing training throughout your employment with opportunities to participate in professional and personal development programs.
• A strong focus on giving back to our communities through philanthropic opportunities.
• Great culture and opportunities for growth and advancement.

Pay Rate: $23.75 - $25 per hour. Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.

This position requires use of information or access to hardware which is subject to the international Traffic in Arms Regulations (ITAR). To perform the position, you must be a U.S. Person as defined by ITAR. ITAR defines a U.S. Person as a U.S. Citizen, U.S. Permanent Resident (i.e., ‘Green Card Holder’), Political Asylee, or Refugee.

RFMW is an RF specialist within the XTG/TTI Family of Specialists. RFMW/XTG is an Equal Opportunity Employer committed to providing equal opportunities to all employees and applicants for employment without regard to race, color, sex (including pregnancy), sexual orientation, gender identity, age, national origin, religion, physical or mental disability, veterans’ status, genetic information, or any other characteristic protected by law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)