What are the responsibilities and job description for the Expedited Operations Rep position at RFX, LLC?
About RFX
For over 70 years, RFX | REFE have been providing elite customer service in the supply chain and logistics industry. As an asset-based third-party logistics firm, we provide real solutions for shippers, carriers, drivers, and our own people. We pride ourselves on our core values and pillars of success - Trust, Relationships, Attitude, and Effort. Along with our constant obsession towards customer service, RFX | REFE is equally committed to supporting its own PEOPLE - the lifeblood of the ever-expanding logistics industry. From your first day of onboarding, we ensure you feel a part of the family. We give you the tools and training needed to make an impact on the company as well as your own success.
THE POSITION - EXPEDITED OPERATIONS REP
The Expedited Operations Rep is responsible for planning carrier capacity, order management, negotiations with vendors, customer relationship management, price negotiation, and other dispatcher functions utilizing a modern TMS.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Load and route planning.
- Inbound order processing.
- Covering loads with carrier capacity.
- Coordinate and assign drivers to specific routes and loads based on availability, proximity, and customer requirements.
- Maintain effective communication with drivers to provide instructions, updates, and any necessary information related to their routes.
- Monitor driver progress and track shipments to ensure on-time delivery.
- Address any potential issues or delays in a proactive and efficient manner.
- Collaborate with the operations team to optimize routes and improve overall efficiency.
- Maintain accurate records of all dispatch activities, including driver assignments, route details, and any relevant information.
- Handle customer inquiries and provide exceptional customer service.
- Adhere to all transportation regulations and ensure compliance with company policies and procedures.
- Coordinate with maintenance staff to address any truck issues or repairs that may impact delivery schedules.
- Stay updated on industry trends, regulations, and best practices related to trucking and logistics.
- Other duties as assigned by management.
REQUIRED SKILLS/ABILITIES
- Ability to pay close attention to detail.
- Excellent time management skills.
- Operates well under the pressure of a deadline.
- Problem solving and analytical skills.
- Professionalism and good customer service skills
- Able to sit and/or stand for long periods of time.
- A self-starter with ability to work in a fast-paced office setting.
- Excellent communication skills – oral and written.
- Can work with a sense of urgency.
- Ability to work independently or as part of a team.
OUR IDEAL CANDIDATE
- High school diploma or equivalent. Bachelor’s degree in a related field is a plus.
- Proven experience as an open deck/heavy haul dispatcher is required.
- Excellent organizational and multitasking skills with the ability to prioritize tasks effectively.
- Strong communication skills, both verbal and written, with the ability to interact professionally with drivers, customers, and team members.
- Proficient in using dispatching software and transportation management systems.
- Knowledge of geographical areas and routes to ensure efficient dispatching.
- Ability to work under pressure and make quick decisions to resolve issues.
- Familiarity with trucking regulations and compliance requirements.
- Familiarity with Tableau is a plus.
- Strong problem-solving skills and attention to detail.
- Ability to work independently and as part of a team.
WHY CHOOSE RFX?
- A tenured leadership team that can guide you to new career heights.
- Unique opportunity to get into a new office on the ground floor and be a part of the "founding" group.
- Work location is on-site with a fantastic team of like-minded individuals.
- Competitive salary and commission structure to give you true financial freedom.
- Company sponsored health, vision, dental, and life benefit plans.
- PTO and Paid Holidays
- Receive a great technology package to include a new laptop.
- Plenty of team building and after hour events to build camaraderie.
Disclaimer
This job description indicates the general nature and level of work expected of the incumbent(s). It is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the incumbent(s). Incumbent(s) may be asked to perform other duties as requested or assigned.
RFX, LLC is an Equal Opportunity Employer / Veterans / Disabled
If you are an individual with a disability and need a reasonable accommodation to assist with your application for employment, please contact Human Resources at 346-363-0227.
RFX, LLC participates in E-Verify
E-Verify is a web-based system that allows enrolled employers to confirm the eligibility of their employees to work in the United States. E-Verify employers verify the identity and employment eligibility of newly hired employees by electronically matching information given by employees on the Form I-9 Employment Eligibility Verification against records available to the Social Security Administration) (SSA) and the Department of Homeland Security (DHS).
