Hose and Filtration Doctor

RG Group is a growing family-owned business that has been providing trusted expertise in the fluid handling and motion control industry for over 65 years. As a family-owned business, we encourage a culture where associates feel cared for and valued. To foster a team-oriented, engaged, and productive work environment, RG Group makes every effort to provide ongoing learning and career advancement opportunities, competitive pay and benefits, and flexible work schedules.

What we offer:

• Competitive Salary and Bonus
• Medical, Dental & Vision Insurance
• Generous PTO
• Educational Assistance Reimbursement
• Ongoing paid training and certification opportunities
• 401k & Matching
• Company Sponsored Social Events
• Employee Assistance Program

Learn more about RG Group and watch interviews with RG Group associates at https://www.rg-group.com/careers

Position Summary:  

The Hose and Filtration Doctor identifies, diagnoses, and repairs or replaces hose assemblies on hydraulic or pneumatic systems at customer job sites. Must be flexible and willing to provide services after hours and on weekends. This position is also responsible for providing fluid sample analysis to customers on site and offering filtration services as necessary. 

Essential Functions:

• Provide premier customer service, face-to-face, via telephone and email. 
• Drive in a fully outfitted and stocked mobile service van to a customer work site or facility, then evaluate, build, and replace or repair hose assemblies, upon customer-owned machinery.
• Provide oil analysis at customer locations as well as recommendations on filtration services.
• Promote RG Groups full line of product and services while on site with customers. 
• Promotes the organization on a local level.
• Keep service vehicle /mobile workshops clean and stocked. 
• Develop relationships with new and existing customers.
• Prospect new and existing accounts to generate new opportunities.  
• Interact and travel with key account managers as necessary to meet customer service goals.
• Work with the marketing team to develop lead lists as well as promotional items and campaigns to generate interest and opportunities. 
• Performs other duties as requested by manager.

Knowledge, Skills and Abilities:

• Customer focus
• Drive and enthusiasm
• Excellent communication and interpersonal skills
• Ability to grasp new concepts and generate creative ideas
• Entrepreneurial perspective
• Good risk assessment skills
• Aptitude for teamwork
• Ability to work independently and under pressure
• Leadership perspective
• Minimum 2 years’ experience in customer service, sales or retail store sales required.
• Experience using hose crimper machines and identifying hose and fittings.
• Hydraulic system and component knowledge required.
• Attention to detail.

Environment:

• Van travel required. 
• Occasional overnight stays may be required.
• Some lifting is required, usually not in excess of 50 pounds.

Education: