In this role, you will ensure that customer inquiries are handled in a timely and professional manner, and that our customer service standards are met every day.
To be successful in this role, you must have a strong professional background in customer interactions, and a commitment to providing excellent customer service and execution.
You should possess excellent communication and organizational skills and must be able to work well in a fast-paced, team-oriented environment.
The ability to manage multiple customer accounts and to troubleshoot problems quickly and efficiently is essential.
We are looking for a motivated individual with a passion for providing exceptional customer service and a commitment to customer satisfaction.
If you have a positive attitude, a strong work ethic, and the drive to exceed customer expectations and needs.
Responsibilities :
Utilize support processes and methodologies
SAP knowledge (Recommended)
Assess customer needs
Contract Reviews
Processing RFQ's
Order entry
Credit and Debit Memos
Provide resolution in a timely manner
Communicate effectively with customers
Work independently and in a team environment
Develop creative solutions to customer problems
Maintain customer service principles and practices
Provide feedback to management regarding customer service issues
Utilize problem-solving skills to resolve customer issues
Maintain a high level of organization and detail-oriented approach
Take initiative and ownership of customer issues
Manage multiple customer requests simultaneously
Experience in Aerospace Industry
Requirements :
Superior organizational and time management skills
Strong computer skills
Experience with SAP
Strong Attention to detail, accuracy with data entry, and an aptitude for organization
Strong communication skills Knowledge of Aerospace Industry Prior experience working in materials or customer service role
Strong sense of urgency and ability to prioritize completion of tasks
Exceptional written and oral communication skills
Shows initiative and is driven to succeed.
Highly proficient in MS Office products (Word, OneNote, Access, Excel, PowerPoint etc.)
Education :
Associates Degree
We offer attractive, competitive compensation and benefits including, medical, dental, k, short-term disability, AD&D, tuition reimbursement, and more.
If you take pride in your work and are committed to personal and professional success, let's talk. Please visit to learn more.
Zobility is RGBSI's workforce management and staffing division. RGBSI is a multi-national corporation headquartered in Troy, MI with branches throughout the USA, Canada, Germany, and India.
Last updated : 2024-05-02
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