What are the responsibilities and job description for the Home Delivery Warehouse Leader position at RH?
RH at its core is about taste, and we believe the idea of scaling taste is large and far-reaching.
The RH brand attracts the best designers, artisans, manufacturers, and talent in our industry, scaling and rendering their work more valuable across our integrated platform, enabling us to curate the most compelling collection of luxury home furnishings in the world. We are moving the brand beyond curating and selling products to conceptualizing and selling spaces by building an ecosystem of products, places, services, and spaces that elevates and establishes the RH brand as a global thought leader, taste, and place maker.
At RH we believe deeply that the "right" people are our greatest asset. We value people with high energy, who possess the ability to energize others. People who are smart, creative, and have a point of view. People who see the answer in every problem, versus those who see the problem in every answer. People who are driven, determined, and won't take "no" for an answer. We value team players, people who are more concerned with what's right, rather than who's right.
As an Home Delivery Warehouse Leader you will lead KPI results, P&L accountability, safety compliance, continual improvement processes, inventory accuracy, and building maintenance to ensure the overall operational success of the site. Motivated by RH's people-first approach, you will inspire, motivate, educate and provide strategic oversight for the RH team that plays an integral role in the continuous elevation of our customer experience.
YOUR RESPONSIBILITIES
- Live Our Vision, Values and Beliefs every day
- Assess, coach, train, mentor and develop direct reports to perform at an optimal level
- Strategically plan, direct and oversee daily workflow and deliverables across all functions
- Own all facets of P&L management and accountability, including analysis and reporting
- Align the RH home delivery experience to the luxury and world-class service experienced by clients in our Galleries
- Accountable for the performance of home delivery and logistics vendors measured against key performance metrics in the areas of cost, service, and quality of delivery
- Drive continual improvement initiatives through root-cause analysis on audit non-conformities; implement corrective actions in order to ensure site compliance to standards
- Address and resolve escalated customer service issues in a timely and thorough manner
OUR REQUIREMENTS
- 5 years leadership experience in furniture home delivery, warehouse operations or similar field; ability to lead third party carrier providers
- Adept at hiring, training, coaching and executing all facets of employee performance
- Possess knowledge of business processes such as profit and loss, profit margins, accounting, and other related principles
- Strong written and oral skills and ability to interact with people from multi-functional and diverse backgrounds, excellent analytical, problem-solving, and decision-making skills
- Relentless passion for providing world-class service within the organization and to our customers
- Computer literacy is a must. MS Word, and Excel are used daily and extensively in this position
- Ability to visit clients in assigned geographic territory
- Must pass background, MVR and drug screen
OUR PHYSICAL REQUIREMENTS
- Ability to lift at least 50lbs
WHAT WE OFFER
- Medical, Vision, and Dental Plans
- Company-paid Life Insurance and Disability Income Protection Programs
- Health Care and Dependent Care Flexible Spending Accounts
- 401(k) Savings Plan
- Annual Incentive Program
- Competitive Paid Time-Off plan
- Employee Assistance Program
- Generous discount on our products and at RH restaurants
- Referral Bonus
Job Type: Full-time
Pay: $65,000.00 - $75,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- Day shift
Experience:
- white glove home delivery: 5 years (Required)
Work Location: In person
Salary : $65,000 - $75,000
