IT Support Specialist

Who We Are 

Founded in 2016, Rhombus is on a mission to make the world a safer place with our centralized platform that combines intelligent cameras, sensors, and AI analytics to help organizations improve safety and operations at scale. We have a solid product-market fit, customers love us, and our solution makes a profound impact and difference in the world.  

Rhombus was created by industry veterans and is also backed by incredible investors who believe in transforming the world of physical security with enterprise-grade technology that's accessible to any organization.   

Who You Are 

Here at Rhombus, everyone plays a critical role in achieving our mission to make the world safer with simple, smart, and powerful physical security solutions. No matter what team you’re on, the work you do here makes a positive impact across the globe. 

As an IT Support Specialist, you will be a key player in ensuring smooth day-to-day IT operations across our company. You will be responsible for installing or upgrading components, setting up software, assisting with network administration, and resolving all IT support issues for team members across different departments, including Sales and Engineering. The ideal candidate will be skilled in troubleshooting and customer service to help support both technical and non-technical team members in a fast-paced environment.

• Install, configure, and upgrade software and hardware components (Windows, Mac, and peripheral devices).
• Regularly assess and evaluate IT systems to ensure optimal performance and alignment with company goals.
• Assist in network administration, including managing LAN/WAN, Wi-Fi, firewalls, and VPN configurations.
• Ensure secure and efficient data storage, backup, and recovery practices.
• Provide prompt and effective technical support to internal employees, both on-site and remotely, troubleshooting IT-related issues.
• Educate employees on network security, system maintenance, and best practices for cybersecurity.
• Support and maintain Rhombus’ internal computer networks, ensuring uptime and security.
• Utilize Office administration tools for user management, mail flow, and spam filtering, among others.
• Collaborate with internal departments and employees to provide technical support and resolve daily issues in-person and remotely.
• Handle light physical tasks such as installing cabling or equipment, including use of ladders and power tools when necessary.

• AA in Information Technology, Computer Science, or a related field.
• 2 years of experience in an IT Support role, preferably in a SaaS or startup environment.
• User administration experience with cloud-based platforms and services (Google Workspace, Microsoft 365, etc.).
• Proficiency in managing Windows, MacOS, and Linux operating systems.
• Familiarity with endpoint security solutions and best practices (e.g., firewalls, antivirus, VPN).
• Solid understanding of networking protocols (TCP/IP, DNS, DHCP) and troubleshooting tools.
• Excellent verbal and written communication skills, with a friendly and professional demeanor.
• Strong analytical and problem-solving skills with attention to detail.
• Ability to handle physical tasks such as installing equipment, including use of ladders and power tools when necessary.
• Certifications such as IAT I, A CE, Net CE, CompTIA A , Network , CCNA, or Microsoft Certified, is a plus. 

This is an onsite position based in Sacramento, CA. Candidates must be able to commute to the office 5 times a week.

Compensation 

Base Salary: $60,000 - $70,000

Additional forms of compensation, depending on the role, include discretionary bonuses, and equity in the company. Individual pay is determined based on the candidate's primary work/hiring location and additional factors, such as skills and experience, and relevant education, certifications, or training. Further details about compensation for the role can be discussed during the interview process.  

Benefits 

Competitive Salary & Equity Options  

Flexible Schedule & Paid-Time Off  

Excellent Healthcare Coverage 

Generous Family Leave Policy 

WFH & Workspace Supplies 

Career Growth & Professional Development 

Dog-Friendly Office & Pet Insurance

What We Value 

Customers Come First: We're obsessed with improving our users' lives and constantly question how we can improve upon what already exists. 

One Team: Innovating in the physical security industry can't be accomplished by just a single person, which is why we collaborate with exceptional individuals who inspire us to be our best.  

Think Greater: We believe the best ideas can come from anywhere. We strive to create an open environment where individuals can contribute and make an impact. 

Act with Integrity: We believe honest communication is key to success. We conduct business the way it should be - with high ethical standards and to always do what's right. 

Rhombus is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace that reflects the communities we serve. We encourage applicants from all backgrounds and experiences to apply. We actively promote diversity, equity, and inclusion in our hiring practices and throughout our organization. 

Build a Safer Future with Us! 

Salary : $60,000 - $70,000