IT Support Technician Lvl 1

Job Purpose Summary:

• Responsibilities include serving as the first line technical support to onsite and remote employees.

Responsibilities Include:

• Troubleshoot problem areas (in person, by telephone, or via remote access) in a timely and accurate fashion and provide direct end user assistance where required.
• Install, diagnose, repair, maintain, and upgrade hardware and equipment (including but not limited to PCs, laptops, printers, scanners, and cell phones) to ensure optimal performance.
• Troubleshoot problems associated with network connectivity, and workstation hardware/software.
• Familiarize and train end users in basic software, hardware, and device operation.
• Create and follow procedures, documentation, and reports.
• Able to work after hours when needed.
• Build a strong relationship with our current employees and be able to assist them as they need.

Core Competencies:

• Communication
• Customer Service Oriented
• Dependable & Accountable
• Innovative
• Integrity
• Quality (accuracy)
• Goal Oriented
• Self-Development
• Team Player

Job Type: Full-time

Required Education: 2 Years supporting Microsoft Windows OS users with an ability to patiently troubleshoot issues; Knowledge of HIPAA and the role technology plays in securing protected health information; Up to date knowledge about the latest tools and methods for managing these environments; Experience with inventory control and provisioning computers; You have an innate curiosity and understand that quick fixes are not sustainable; You love owning things: you’re proud of the things you build and thrive with responsibility; Experience with call centers or phone systems is a plus; Enthusiasm above all else.

Required Experience:

• 2 years in a Healthcare Environment
• General knowledge of IT helpdesk applications supports and ticket management.
• General computer systems and application understanding and troubleshooting ability.

Proper Knowledge and Skills:

• Proper English and grammar, usage, and spelling
• Software application related to the field.
• General offices principles and practices
• Basic computer knowledge including email etiquette.
• Professional phone and customer service demeanor

Physical requirements:

• Must be able to lift 20-50 lbs.
• Occasionally to frequent walking, sitting, standing, driving.
• Close eye work (computers, typing, reading, writing)

Environmental Factors:

• Communicable diseases
• Hot/cold temperatures
• Environmental conditions may vary.