Job Posting for Public Safety Supervisor - Rice/Steele 911 Dispatch Center at Rice County

**POSITION IS OPEN UNTIL FILLED

THE RICE /STEELE 911 CENTER LOCATED IN OWATONNA, MN IS CURRENTLY ACCEPTING APPLICATIONS TO FILL ONE FULL TIME PUBLIC SAFETY SUPERVISOR POSITION.

JOB SUMMARY: The Public Safety Supervisor shall oversee operations in the 911 Center on their assigned shift, monitor Public Safety Telecommunicators in regards to daily performance as well as address light maintenance and equipment needs, when necessary. This position also performs quality assurance checks on Public Safety Telecommunicators in addition to completing yearly performance reviews on Public Safety Telecommunicators on assigned shift. Work is performed in accordance with departmental rules, regulations and procedures, and instructions from the Public Safety Manager. Employees are required to make independent decisions in the dispatching of public safety responders and resources in response to public safety calls.

EXAMPLES OF DUTIES:
Maintenance and Administration of Equipment:

Responsible for changes/updates and employee training on current: CAD System, phone system, radio system, One Note, Rapid Deploy and Emergency Alert System
Maintain and care for all communication and recording equipment and report malfunctions to Public Safety Manager and/or Administrator
Compile phone and radio data as requested

Supervises Public Safety Telecommunicators and 911 Center:

Monitor and oversee the activities and the operations of the 911 Center
Assign and direct job duties of Public Safety Telecommunicators
Instruct employees in performance of their duties
Provide constructive feedback, coaching, rewards and recommends discipline to the Public Safety Manager
Handle complaints as needed
Schedule and/or delegate work assignments
Maintain daily work records (time cards, vacation schedules, etc.)
Conduct performance reviews
Assist in the hiring and onboarding process of new employees
Perform quality assurance checks on Public Safety Telecommunicators

Department Liaison:

Attend meetings when needed
Responsible for reports and data collection for meetings and presentations
Act as liaison between the department and other allied agencies
Recommend improvements and updates to the 911 Center and policies

Other Duties:

Notify Public Safety Manager of all critical incidents or other matters requiring their attention
Answer questions and complaints from the public, partnering public safety agencies and Public Safety Telecommunicators in a courteous and tactful manner
Train new employees
Maintain a clean and respectful work environment while on duty

Perform the duties of a Public Safety Telecommunicator, when requiredMINIMUM QUALIFICATIONS:

Minimum of 3 years public safety experience or an equivalent combination of education and experience
High School Diploma or GED
Possess and maintain a valid driver’s license
Must pass required background check
Must pass required psychological evaluation
Process basic computing skills, including a good knowledge of and experience using: E-mail and Microsoft Outlook, web browsing, basic computer mapping, adobe pdf viewer, word processing and spreadsheet software, and ability to type 35 WMP

PREFERRED QUALIFICATIONS:

Four-year degree in law enforcement, administration or related field
Supervisory experience in a public safety setting
Supervisory or management training / education in Public Safety Communications, Law, Fire or EMS field
Knowledge of Rice and Steele Counties area/geography
Previous experience in a Public Safety Communications, Criminal Justice, Corrections or Court setting

REQUIRED LICENSES/CERTIFICATIONS:

State of MN Terminal Operators Portals Certification
NIMS training
Public Safety Communications Supervisor Certification.

Above certifications required within six months of hire as a condition of continued employment.

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Salary.com Estimation for Public Safety Supervisor - Rice/Steele 911 Dispatch Center in Owatonna, MN

$94,847 - $133,820

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Public Safety Supervisor - Rice/Steele 911 Dispatch Center

Job Posting for Public Safety Supervisor - Rice/Steele 911 Dispatch Center at Rice County

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