What are the responsibilities and job description for the Customer Service Representative position at Rice Plumbing LLC?
Join Our Team at Rice Plumbing: Customer Service Representative
Are you ready to dive into a rewarding career where your exceptional communication skills and organizational prowess can shine? Rice Plumbing is seeking a passionate and dedicated Customer Service Representative to join our dynamic team. As a vital part of our company, you will play a key role in delivering top-notch service to our valued customers.
Key Responsibilities:
- Customer Communication: Answer incoming phone calls with a warm and professional demeanor, addressing customer inquiries, providing information, and offering solutions to their plumbing needs.
- Appointment Booking: Efficiently schedule and book appointments for our skilled technicians, ensuring timely and accurate service for our customers.
- Call Triage: Prioritize and triage incoming calls, directing urgent matters to the appropriate personnel and ensuring that all customer concerns are addressed promptly.
- Schedule Management: Coordinate and manage technicians' schedules, optimizing efficiency and ensuring timely completion of service appointments.
- Accounts Receivables Follow-up: Work closely with the accounting department to follow up on accounts receivables, ensuring timely payment and maintaining positive customer relationships.
What We Offer:
- Competitive Pay Structure: Recognizing and rewarding your hard work and dedication.
- Health, Dental, and Vision Coverage: Comprehensive benefits to support your overall well-being.
- Opportunities for Growth: We believe in investing in our team members. As you excel in your role, you'll have the chance to advance your career within Rice Plumbing.
- Positive Work Environment: Join a team that values collaboration, innovation, and a commitment to excellence.
Qualifications:
- Excellent communication and interpersonal skills.
- Strong organizational abilities and attention to detail.
- Previous customer service experience is a plus.
- Ability to thrive in a fast-paced environment.
If you are passionate about delivering exceptional customer service, are eager to grow in your career, and want to be a part of a company that values its employees, then Rice Plumbing is the place for you!