Door Department Customer Support Specialist

Company Overview

Richelieu is a North American market leader in the distribution, importation, and manufacturing of specialty hardware and complementary products for the kitchen and bath, storage and closet, home office, and commercial environments. Our extensive customer base includes cabinetmakers, furniture and kitchen manufacturers, residential and commercial woodworkers, kitchen and bath dealers, contractors, designers, architects, and renovation superstores. With over 130,000 product offerings, 106 locations, and a state of the art field force that passionately serves over 90,000 customers, Richelieu continues to stand in the forefront of a dynamic and ever changing industry.

As Richelieu has recently celebrated 54 years of successful business since our humble beginnings in 1968, we understand the significance of a strong set of Core Values. Richelieu stands behind these Five Core Values and serve as the guiding principles of everything we do: Customer Focus, Innovation, Performance, Respect/Integrity/Ethics, and Ownership.

These values are what provides Richelieu the strength to live out our daily Mission: Enable our customers to profitably grow their businesses through the design and creation of exceptional kitchens, closets, and storage spaces.

Our Opportunity

We are currently seeking a Door Department Customer Support Specialist to join our team of professionals in Lincoln Park, NJ.

Being a member of the Richelieu team means that you are part of something bigger than just yourself. As a growing and winning international organization that places emphasis on its people and culture, its career development opportunities, and the realization that healthy living is in part achieved by the proper balance of work and home, we are excited to be a company that our employees are passionate about! More can be found out about us at Richelieu.com as well as Richelieu YouTube.

Key Responsibilities

The Door Department Customer Support Specialist is primarily responsible for providing customer service support to the company by obtaining, analyzing, and verifying the accuracy of order information in a timely manner. This position is also responsible for ensuring that excellent standards of service and high levels of customer satisfaction are maintained. The specialist will report directly to the Door Department Supervisor and Operations Manager.

• Direct and coordinate all activities involving the sale of custom-made cabinet doors, drawer fronts, drawer boxes and cabinet systems (from ordering to production through billing).
• Basic knowledge of assembling wood cabinet systems.
• Review and read shop drawings for construction plans to order cabinet systems.
• Research, provide and verify dimensions and/or specs to ensure adherence on custom-made orders.
• Prepare, submit and follow up on estimates ensuring client review for accuracy.
• Understand and provide information as needed to client’s and sales rep’s by telephone, in written e-mail, or in person.
• Recommend products to customers, based on customers' needs and interests.
• Provide customers with product samples.
• Forward orders to manufacturers; having verified accuracy of billing data and revise any errors via ConEx (Construction Experience Program).
• Arrange and direct delivery of goods.
• Ability to multitask and meet changing deadlines.
• Helpful Background: General Construction knowledge.
• Helpful Background: Knowledge of computer-aided drafting and related software producing construction documents.

What We Are Looking For

• Developed skills in customer focus, problem-solving, and project management skills
• Highly organized
• Working independently
• Related experience in a similar position
• Team-oriented
• Shows initiative
• Proficient in Microsoft Office, specifically Teams, Outlook, Excel, and Word
• High School graduate, some college courses preferred

Compensation and Benefits

• Competitive market-based hourly pay rate
• Group insurance program (medical, dental, vision, life, disability, etc.)
• Employee Stock Purchase Plan with company match
• 401(K)
• Paid vacation and holidays
• Corporate discount program
• Workplace Wellness program