What are the responsibilities and job description for the Customer Service Associate position at Rick Huynh's State Farm Agency?
Our dynamic team seeks an enthusiastic individual to provide exceptional customer service to our insurance company clients and policyholders. You’ll be responsible for creating insurance policies, advising potential clients on coverage, and converting quotes into new policies. You'll also help resolve billing issues, change policies, and make policy recommendations. If you have previous insurance experience in a customer service role and have a friendly, client-first attitude, please apply today!
Compensation:$22 - $28 hourly
Responsibilities:- Communicate with the customers about complaints, give acceptable solutions, and follow up to ensure that the problem was fixed
- Validate client insurance coverage and present policyholders with proof of insurance documents
- Maintain a record of customer interactions and follow up on their experience with our organization
- Answer incoming call center questions about insurance policies and insurance coverage issues, as well as consumer complaints and general inquiries
- Remain up to date on new marketing initiatives to accurately address insurance-related questions using all available tools
- You must have previous customer service experience for this position
- Knowledge of insurance products and policy schedules is preferred
- High school diploma or GED equivalent needed
- Display strong communication skills, active listening skills, and personal skills
- Understands how to utilize a database for processing client information and how to use Microsoft Office to create necessary documents
- Applicant must have P&C and L&H license in California
State Farm Insurance Agent located in Campbell, CA is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Rick Huynh - State Farm Agent, you will build and develop customer relationships within the community to promote State Farm products including auto, home, and life insurance.
Salary : $22 - $28