Legal Office Manager

BENEFITS

• General Benefits: PTO (Vacation, Sick, Floating Holiday), Tuition Reimbursement/Educational Assistance, Employee Contribution, Company Matching Contributions, Roth, 401K, Wellness Credits, Retirement Savings Plan
• Medical: Health Insurance, Vision Insurance, Identify Theft Protection, Critical Illness Insurance, Hospital Indemnity Insurance, Accident Insurance, Dental Coverage, Life & Disability Insurance Coverage, Health and Dependent Care Flexible Spending Accounts, Legal services through MetLife Legal, Aflac Coverage
• CareBridge Employee Assistance Program: 401K Plan, Adoption Assistance, Group Home/Auto Plans, Commuter Plan

QUALIFICATIONS

• High school or GED is required.

• 5 years of work experience in a related field (B2B and/or technical).

• Previous 2 years of managerial work experience strongly preferred.

• Previous 5 years Customer facing work experience required.

• Demonstrated high level knowledge and understanding of technology.

JOB DUTIES AND RESPONSIBILITIES

• Responsible to manage daily operations of a medium size site while managing a team of direct reports.

• Prioritizes complex projects while effectively managing multiple and competing priorities.

• Fosters an inclusive and high performing team environment in which SLA objectives are met.

• Responsible for staffing and performance management of assigned site personnel and assigned Field Service Representative staff.

• Ensures the quality of operations for shift by assisting in the achievement of goals in Audit and Deadline standards and compliance, utilizing tools and best practices.

• Ensures that location is properly staffed by promoting effective use of internal recruiting and selection process to attract and hire talent.

• Motivates employees and recognizes their accomplishments in a timely manner leveraging the Ricoh Recognition programs.

• Identifies and recommends high performers for succession planning. Responsible for employee retention, performance management and employee counseling.

• Identify training and performance planning targets through the development of assigned staff through Individual Development Plan Management, along with succession planning, and mentorship.

• Focus is on business retention, customer service, high performing team, and profitable growth.

• Able to support, lead and manage team through all phases of Change Management.

• Understand complex and detailed processes, seeks ways to improve operational effectiveness, conducts root cause analysis, and issue resolutions to ensure optimal customer satisfaction.

• Facilitates resolution of issues concerning pricing, orders-in and invoicing by interacting and communicating with sales department.

• Maintains formal contact with the customer on a daily basis in MS and as needed in BIS.

• Clearly communicates job expectations/consequences of direct reports by training, cross training, coaching, counseling, directing, evaluating the work and efficiency of subordinates to increase their work output and work quality.

• Acts as a consultant to customer in improving business processes through workflow enhancements and appropriate services

• Collaborates with other leaders, team members, and internal or external customers to implement a solution or initiative.

Apply now and start a new career path with us!

Please note that if you get selected for a phone screen you will receive an e-mail after the name of ''Senior Site Manager - Law Firm'' to schedule yourself for a phone interview.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

COVID-19 considerations:
Qualified candidates for this position should be fully vaccinated by 1st day of hire for the Covid virus. Ricoh will evaluate requests to reasonably accommodate qualified candidates who have not been vaccinated because of a disability or religious belief.

Application Question(s):

• Please provide your current email address and phone number.

Education:

• High school or equivalent (Required)

Work Location: One location