What are the responsibilities and job description for the Field Service Technician position at Ricoh?
Services and repairs a variety of company products and systems at customer locations usually within a specific geographic area. A Technology Service Support Rep is capable of handling a full workload in a standalone and or networked environment
- Performs a full range of servicing and repair service procedures including diagnostics, installation, removal and retrofits on assigned equipment.
- Performs Basic Connected installations, sets up IP addresses, downloads printer drivers and provides customer training on printing functions.
- Performs troubleshooting and repairs or replaces equipment components as necessary on B&W, color and multifunctional devices.
- Demonstrates required digital competencies associated with assigned products and level assignment.
- Completes technical training on new equipment as assigned.
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