What are the responsibilities and job description for the Strategic Account Director - Healthcare Vertical position at Ricoh?
The Strategic Account Director - Healthcare Vertical will develop a strategic account plan to address and solve the client's key challenges and business objectives. This role will define long-term goals for an assigned account, build key customer relationships, identify business opportunities, facilitate discussions with customers, lead industry discussions, and seminars, coordinate customer attendance in industry specific seminars and roundtables. The Account Director role will engage subject matter experts and vendor partners to help architect required solution(s). Accountable for delivering profitable revenue growth, expanding new services and overall account retention of assigned account(s).
JOB DUTIES AND RESPONSIBILITIES
Strategic thought leadership that results in differentiation.
- Viewed as an industry subject matter expert through the facilitation of strategic planning discussion with customers, participating in industry discussions and seminars.
- Responsible for sharing and applying best practices with prospective customers and peer Account Directors within assigned industry.
- Responsible for facilitating and leading quality quarterly reviews and annual strategy sessions with appropriate subject matter experts.
Ability to research and network.
- Research and prepare appropriate questions to uncover key challenges and opportunities to provide value added solutions.
- Connect customer specific requirements to trends within the industry; ability to pull key priorities and objectives from customer’s financials. Engage appropriate contacts to achieve objectives.
- Engage with the Digital Solutions Center to share identified portfolio gaps as needed to achieve required client outcomes.
Maximize and fully develop account relationships at all levels to ensure account growth.
- Identify key line of business owners and understand how their challenges or objectives align or differ with the account’s overall objectives.
- Develop and present meaningful and relevant content to key department heads providing updates on activities within the account.
Portfolio Aptitude
- Able to confidently articulate where solution(s) have been successfully integrated.
- Sharing of best practices internally and externally through account summaries and/or press releases.
- Responsible for gaining customer references.
- Maintain relevant industry certifications.
Generate long-term growth.
- Owns achievement of all annual revenue and profit targets with the goal of long-term growth in both areas.
- Develops a robust business plan for assigned account(s); creating separate strategic road maps for 1 year and 3-to-5-year account growth.
