What are the responsibilities and job description for the Allocation Analyst position at Ridgewood Diagnostic Laboratory?
Responsibilities include but are not limited to:
- Ensure all computerized and manual recording systems are updated and maintained on an accurate and timely basis, and that all service requests are responded to within the prescribed timescales
- Monitor group e-mail inboxes and provide initial responses
- Receiving and recording of applications and management of the process, ensuring compliance with procedure and applications are completed within set timescales
- Management of offer letters, ensuring they are recorded as refused if not accepted within prescribed timescale
- Recommend and implement innovative strategies that inspire the team to perform and manage the business efficiently
- Coordinate with the IT team to evaluate if the issues have been addressed by the proposed solution and audit the delivery status
- Coordinate with Corporate Accounts to help in the allocation of orders and creation of delivery and ensure that it meets customer requirements and provide status reports of orders
Knowledge, Skills & Experience
- Dealing with Customers in one to one situations
- Responding to customer inquiries and service complaints by telephone
- Ability to prioritise work load and meet targets and deadlines
- IT Literate/good keyboard skills
- Good written and verbal communication
- Performance Minded
- Communicates effectively at all levels in a clear, concise and open manner
- Takes personal responsibility for delivering an excellent service to meet the needs of internal and external customers
- Committed to working with team and partners to achieve common goals and ensure performance at highest level.
Job Type: Full-time
Pay: $20.00 - $24.00 per hour
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Princeton, NJ 08540: Reliably commute or planning to relocate before starting work (Preferred)
Education:
- Associate (Preferred)
Experience:
- Customer service: 1 year (Preferred)
Work Location: One location
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