NOC Analyst II

Job Description As NOC Analyst II your primary responsibility is to ensure the continued integrity, stability, and security of the customer network. You will be the primary interface with various Engineering groups, and to facilitate fluid transfer of information for both implementation and service restoration. Job Responsibilities: Ensure maximum possible service availability and performance of the RigNet network Perform active first and second level troubleshooting of all supported systems for the NOC Full knowledge of all RF equipment, network equipment, telephony equipment, T-1/E-1 carrier systems, TCP/IP and VoIP Assist with proactively monitoring the network using existing NMS systems to address unreported outages Maintain updates of assigned trouble tickets on active problems or requests Manage incident resolution within the shift, reassigning tickets or calls to other technicians as appropriate Ensure escalation and notification procedures and processes are followed via RigNet standards Exercise judgment within defined procedures to achieve timely resolution while maintaining customer satisfaction Provide direction and guidance to customers and technicians during the trouble-shooting process including but not limited to, remote site equipment problems and issues, installation, testing, verification of satellite link performance, RF communication systems Ensure clear and concise documentation of work and processes performed in the trouble ticket Assist in the Change Management process to insure proper notification of all customers impacting changes are communicated per NOC policy Requirements: 2 years in end user remote troubleshooting Effectively direct personnel in an emergency situation Ability to read, write and comprehend complex instructions and detailed correspondence Experienced in solving problems using resourcefulness and solid judgment skills Skilled in managing multiple responsibilities at once while keeping track of your work Strong knowledge with the following: Cisco network equipment (routers, switches) service provider technologies (MPLS, QoS, Netflow etc.) TCP/IP, Routing (OSPF, BGP, RIP) Preferences: 3 years in a technical role supporting satellite communications systems (VSAT) Experience working with/for the oil and gas industry Strong knowledge of various satellite communications technology and equipment (iDirect, Comtech, SeaTel) Experience with network monitoring tools B.S. Degree or equivalent in Computer Science, Engineering or related sciences required Vendor/Industry Certifications: Cisco - CCNA or 3 years of demonstrated networking experience (CCENT or 3 years will be acceptable if candidate has at least 3 years in VSAT experience) Completed GVF courses If the Federal Executive Order for Government Contractors becomes effective, this role may require vaccination. In such instance, absent an approved accommodation based on a religious or medical reason, employees in this role will be required to be fully vaccinated no later than applicable deadlines, which are unknown at this point. We will strive to give individuals as much notice as practicable if a vaccine mandate becomes applicable to this role. Growth Opportunities At RigNet, we focus on helping our employees at every level of their career identify and use their strengths to contribute their best every day. From entry-level team members to senior leaders, we believe there is always room to grow knowledge and experiences. We support our employees by offering opportunities to sharpen their skills through on the job learning experiences to formal internal and external development programs. Benefits At RigNet, we value people and offer a broad range of benefits which include but are not limited to: Medical, Dental and Vision plans Basic Group Life and AD&D insurance Short-term and Long-term Disability Other voluntary benefits Paid Holidays, PTO, and Flexible Schedules Cell Phone stipend Working at RigNet A career at RigNet means challenging work in an international environment. As a leader in customized communication services, applications and cyber security solutions, our success is based on employees who share a common commitment to innovation and creativity. How to Apply? If you are interested in this role, we look forward to hearing from you. Please click on our "apply" button and upload your resume or cv. Disclaimer for Recruitment Agencies RigNet does not accept any unsolicited applications from any source other than directly from candidates and will not pay a fee for unsolicited resumes. RigNet USA Disclaimer At RigNet, we don’t just accept difference — we celebrate it. RigNet is proud to be an equal opportunity workplace and an affirmative action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics Accommodations All interested and qualified persons should use our online career tools to review and apply for employment opportunities. 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