Shuttle Driver

Job Purpose

The Residence Inn/ SpringHill Suites Downtown Greenville is looking for a Bell Attendant/Driver. The purpose of the Bell Attendant/Driver is to serve guests in a professional, gracious manner and to perform all duties associated with bell staff, including loading, unloading, and transporting guest luggage, escorting guests to and from guest rooms, promoting hotel facilities and demonstrating guest room accommodations, providing information to guests, operating hotel vehicles, and more. Transport guests in a prompt, friendly, and courteous manner using safe driving practices.

Essential Job Functions

BELL ATTENDANT

• Warmly welcome guests, creating a positive first impression of the hotel.
• Promote hotel facilities and provide accurate information on hotel facilities, local attractions/ events, transportation arrangements, and directions around the community.
• Maintain effective communication amongst the Bell Staff and with all hotel departments. Stay aware of issues relating to Bell Staff and general hotel operations.  Attend meetings as scheduled.  Be responsive to instructions and suggestions and work to resolve problems. Adhere to arrangements made and instructions relating to special guest needs, large group arrivals, VIP and special requests, special transportation needs, etc. 
• Load and unload guest luggage and other belongings from a variety of vehicles, escort guests to and from guest rooms, transport luggage/belongings to and from guest rooms, bell closet, and other hotel areas, navigate bell carts carefully through public areas, in and out of elevators and in corridors, demonstrate features of the guest room and promote hotel facilities, deliver guest faxes, amenities, etc.
• Complete baggage claim tickets, read and match luggage tags to tickets, detach and give guests their portion of claim ticket.
• Organize and store luggage in designated area.
• Transport guests to and from designated and approved locations using official hotel vehicles (cars or vans). Operate hotel vehicles in a safe manner and in accordance with established laws.  Perform assigned duties associated with guest transportation (ex., maintain logs, show videos, etc.).  Read, track and comply with guest transportation schedules established on a daily basis.
• Properly maintain and clean hotel vehicles.
• Must be able to drive a manual and automatic transmission vehicle
• Ensure the timely delivery of guest luggage, packages, gifts, messages, facsimiles, newspapers, etc.
• Follow security procedures on the handling of guest room keys and the protection of guest-related information.
• Listen to and promptly act to correct guest problems and complaints.
• Clean and organize hotel front entrance, bell stand area, and bell closet, including daily light cleaning.

DRIVER

• Comprehend and abide by all traffic regulations while transporting customers to and from the airport terminal or other designated sites.
• Remain calm and alert, especially during emergencies or heavy hotel activity, and handle complications from driving in the local community.
• Listen, understand and respond immediately to customer and associate inquiries and requests for assistance. Greet customers with a friendly and sincere welcome.
• Lift luggage, packages, and boxes from cars, buses, vans, and carts, placing items on the ground onto baggage carts, conveyors, or other vehicles.
• Clearly communicate the features and services of the hotel facilities.
• Maintain an alert and attentive demeanor.
• Maintain cleanliness of the hotel vehicles by cleaning and washing them when appropriate.
• Take vehicles for periodic servicing and fueling as required.
• Assist Bell Captain when necessary.
• Pick up and deliver laundry to certain and specific designated locations as determined by immediate supervisor.
• Ability to communicate effectively verbally and in writing English sufficient to ascertain and document appropriate pick-up and drop-off points, etc.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger.
• Ability to read the English language to ascertain information from luggage tags and claim checks and to identify specific airline/customer pickup and drop-off points and street signs.
• Complete a pre-driving checklist for vehicles daily, insuring that the following are in proper working order: lights, brakes, and electric doors on vans and trucks, oil and tire pressure, transmission fluid, radiator fluid, and gas at proper levels.
• Complies with Company Standards of Service as outlined for AURO Hotels.
• Projects a favorable image of AURO Hotels to the public at all times.
• Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
• Treats guests, vendors, customers, and co-workers with professionalism and respect at all times.
• Completes Departmental, AURO Hotels, and Brand standards training as assigned.
• Maintains a clean and neat appearance at all times. 
• Must be able to work flexible work hours/schedule, including evenings, weekends, and holidays.
• Nothing in this job description restricts management’s right to assign or reassign duties, work hours, and/or responsibilities for this job at any time.

Experience/Education

High school diploma or general education degree or equivalent combination of education and experience required.

Auro Hotels is an Equal Employment Opportunity and E-Verify Employer. All applicants are subject to background and substance abuse screening prior to any offer of employment.