Director, Baseball Operations

Overview:

The Director of Baseball Operations is responsible for driving revenue through all lines of programming including weekend, summer and spring training tournaments, camps, clinics and a variety of specialty programs. Assist the General Manager with administrative duties from point of sale, to planning and executing all lines of programming.

Responsibilities:

• Fully embrace Service Excellence initiative by demonstrating “customer-first” actions for all internal and external customers and accepting responsibility and accountability for demonstrating empowerment decisions and actions during daily work.
• Oversee operations team including full-time staff, seasonal employees and interns.
• Assist in all programming sales and prospecting while working closely with sales and marketing staff.
• Maintain detailed reports including field usage, state breakdown, and sales dashboard.
• Production and maintenance of game schedules, programming calendars and budgets.
• Assist General Manager with selection and evaluation of the facility umpire assignor.
• Is main point of contact between the umpire assignor and The Ripken Experience Pigeon Forge.
• Oversee and execute baseball operations functions including scheduling, camps, and facility maintenance at The Ripken Experience Pigeon Forge.
• Assist General Manager in determining operations inventory quantities such as baseballs, awards, gifts.
• Maintain and develop relationships in the local community, assisting with implementation of local and national partnerships.
• Maintenance of backend registration system including programming calendar, tournament details, fulfillment materials, tournament scores and related content.
• Serve as on-site tournament director for both baseball and softball tournaments and spring training programming.
• Work closely with all areas of facility operations as needed including maintenance, food and beverage, retail, finance, sponsorship fulfillment and administration.
• Promote a synergistic relationship with team members in all department and divisions.
• Ensure professional development to enhance work knowledge, skills and abilities.
• Adhere to all company policies, procedures, rules, regulations, standards, guidelines, expectations and requirements. Adhere to Company ethical requirements, demonstrating the utmost integrity in all professional and personal matters.
• Observe and enforce proper safety procedures.
• Ensure completion of work responsibilities and special projects in accordance with the designated timeframe, as determined by the reporting leader.
• Provide reporting leader with feedback, ideas and suggestions on a timely basis.
• Perform other duties as assigned.

Qualifications:

Required:

• Bachelor’s degree in Business Administration, Sports Management, Marketing, or related field
• 3-5 years experience in event management, tournament operations or similar career
• Working knowledge of the game of baseball and softball and tournament/camp operations
• First Aid certification and AED certification
• Sales experience
• Excellent communication skills
• Excellent organization skills
• Computer skills (Microsoft Word and Excel)
• Strong customer service skills
• Ability to work in a team environment
• Ability to multi-task
• Effective leadership skills
• Positive and effective customer service skills
• Willingness to work long hours, nights, holidays and weekends as needed

Preferred:

• Master’s degree in Business Administration, Sport Management, or related field
• Customer service experience
• Prior tournament and/or camp operations experience
• Work history which involves creativity in a high volume, baseball tournament or camp setting
• Demonstrated ability to work in fast-paced, stressful environment
• Excellent time management skills

Working Conditions / Special Physical Requirements:

• Stand or walk for long periods of time
• Routinely exposed to extreme hot/cold weather conditions
• Required to work flexible schedule based on the needs of the business
• Be able to lift 40 pounds