Technician, Field Service

Job Summary:

Rise Broadband is seeking a skilled and customer-focused Field Service Technician to join our team. As a Field Service Technician, you will be responsible for delivering high-quality installation, repair, and maintenance services for our telecommunications products and services. You will interact directly with customers, ensuring their satisfaction by resolving technical issues and providing exceptional support. Working collaboratively with a team, you will ensure that all towers are in good working condition, meet safety standards, and operate at maximum efficiency.

Job Description:

• Perform installations, disconnects, reconnects, add-ons, changes, and troubleshooting of telephone and high-speed Internet services at customer locations.
• Conduct thorough assessments and diagnose technical issues related to internet, video, and telephone services.
• Work both outside and inside customer premises, regularly climbing ladders and working on rooftops.
• Drive company truck between office, home, warehouse, and work sites in a safe and courteous manner, following all laws and company policies.
• Interact with customers in a professional and courteous manner, providing clear explanations of the features and functionality of installed products.
• Complete basic performance testing and setup of installed services, including PC, Local Area Network, and Voice over Internet Protocol telephone equipment, ensuring optimal functionality and customer satisfaction.
• Promote Rise Broadband services to customers, generating new accounts, service upgrades, and additional service offerings.
• Adhere to company procedures, policies, and safety guidelines to ensure a safe and productive work environment.
• Maintain accurate records of work orders, service updates, and customer interactions.

Job Requirements:

• High school diploma or GED equivalent.
• Valid state driver's license and acceptable driving record in accordance with the Company's Motor Vehicle Policy.
• Excellent customer service, time management, and problem-solving skills.
• Working knowledge of PC and MS Office products.
• Ability to read and interpret technical information, such as repair manuals and parts books.
• Strong communication and interpersonal skills.
• Self-motivated and able to work independently with minimal supervision.
• Ability to lift and carry heavy objects, climb ladders, and work on rooftops as necessary.
• Flexibility to work on scheduled and unscheduled days, including beyond regular work hours, to meet customer and operational demands.
• Willingness to travel and provide service within the assigned geographic area.

Working Conditions:

The Field Service Technician role requires working both indoors and outdoors at customer locations. You will be exposed to various weather conditions and often need to work at heights. The position may involve physically demanding tasks, including lifting heavy objects up to 100 lbs. and climbing ladders. The technician will utilize company vehicles to travel between customer sites.

Disclaimer:

This job description is not meant to be an all-inclusive statement of every duty and responsibility which will ever be required of an employee in this position, however, the employee will be held responsible for all duties assigned

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