Community Assistants

RISE Residential is currently looking for an energetic, service-minded Community Assistant to join this wonderful team. If you have the desire, and can-do attitude to provide top notch service to our residents, in an environment that challenges and supports you to do your best work, this opportunity could be for you. The Community Assistant is a part time position for student housing communities. A commitment of approximately 20 hours per week is required.

ESSENTIAL FUNCTIONS STATEMENT(S)

• Discuss and clarify University and community rules, regulations, policies, and procedures with the residents.
• Serve as a role model for the residents. Encourage the residents to participate in educational and recreational programs offered by the community.
• With supervision of the General Manager implement outreach efforts to build rapport and become acquainted with the residents.
• Develop and implement programs and activities that serve the needs of the residents. Evaluate all programming efforts and assess for improvement.
• Answer questions about the apartment community; provide callers with directions to the community and other pertinent information. Retrieves messages from voicemail and distributes them to the appropriate team member.
• In accordance with Company policy; refer the resident to the General Manager for additional counseling and evaluation.
• Inspects the property tour route daily to ensure Company standards on cleanliness and curb appeal are being upheld.
• Assists the Leasing Manager when preparing application packets and maintaining an adequate on-hand supply.
• Maintain working knowledge of leasing application information, screening process, lease terms, rental rates, unit sizes, locations, amenities of the community, and community policies
• Maintains knowledge of the apartment community and amenities and how it compares with listings of other available rental properties in the area.
• Conduct marketing outreach on campus as directed.
• Maintain a professional, courteous manner with all residents, vendors, contractors, and fellow employees
• Report maintenance concerns in accordance with Company policy and procedure.
• Complete the Training Guide, Learning Management System online training, and instructor-led training courses required for this position.
• Assure safety standards are used which comply with all Company guidelines.
• Complete time worked records in a timely manner.
• Ensure compliance with all work-related activities in a fair, ethical and consistent manner.
• Follow established Company policies and procedures.
• Arrive to work as scheduled and prepared.

POSITION QUALIFICATIONS

• Education: High school diploma or general education degree (GED). Must demonstrate literacy in the English language including reading. Must be enrolled at the University and have a 2.7 or higher grade point average (GPA) in the prior semester before the hire date. Cumulative GPA must remain 2.7 or higher for the duration of employment.

Note: This position is eligible for commission