What are the responsibilities and job description for the Floor Attendant position at River Room Social Club?
Summary: River Room Social Club is Houston’s newest luxury destination for big poker action, large tournaments, events, good drinks and eats. Our grand opening is this Winter 2022 and our growing business is in search of customer service minded individuals who are looking for a place to build and grow; a place to excel; a place to truly make a difference. If you are looking to play a key role in innovating the future of social clubs in Texas and be challenged in a fast paced and exciting environment, this is the place for you.
JOB FUNCTIONS
- Ensure the floor is ran smoothly by keeping open communication between customers and staff members
- Effectively handle routine customer complaints and discrepancies in an efficient and courteous manner, exhibiting the appropriate discretion to identify situations that require the attention of supervisory personnel.
- Work with management, supervisors, and security to detect and prevent attempts to cheat or damaged gaming equipment and to report floor irregularities to a member of management.
- Makes decisions in gaming disputes.
- Ensures games are adequately supplied with customers.
- Understands and is responsible for department and Company policy and procedure pertaining to all games.
- Supervising the dealers/chip attendants and conducting the training for the new hires.
- Delivers decks of cards to and from podium stations to tables when necessary and follow the card control procedures.
QUALIFICATIONS
- Minimum one (1) year of work experience in club gaming operations.
- High school diploma and/or equivalent.
- Ability to walk and stand for at least (8) hours per shift. Must be able to lift ten (10) pounds for various job-related duties.
- Must possess an ability to work with minimal supervision and make educated ethical decisions as necessary.
- Must be able to resolve conflicts and have effective communication skills with all levels of employees and be able to work effectively and collaboratively in a team environment.
- Minimum age requirement is 21.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
Schedule:
- 8 hour shift
Supplemental pay types:
- Tips
Ability to commute/relocate:
- Houston, TX 77063: Reliably commute or planning to relocate before starting work (Required)
Work Location: One location