Rivers Casino Philadelphia
1001 N. Delaware Ave.
Philadelphia, PA 19125, USA
Job Details
Description
Summary: Manages food and beverage department to achieve financial results and service related standards.
Engagement Expectations:
We believe that team member engagement is the basis for a great culture and superior guest service. During every interaction, we display three behaviors:
Smile, display energy and open body language.
Proactively greet team members and guests, initiating interaction to provide service.
Always use a positive parting remark to end the conversation.
Essential Job Functions:
Implements policies, procedures and service standards to ensure efficient operations and guest satisfaction.
Responds to guest and employee needs and resolves complaints and issues.
Inspects food and beverage outlets and observes worker and patrons to ensure compliance with occupational, health, and safety standards.
Controls labor and operating expenses.
Excellent written and communication skills.
Ability to work flexible hours.
Schedules and directs Team Members in the performance of work assignments.
Maintains high food, service and health and safety standards.
Maintains high visibility in the outlets.
Prepares financial and other reports.
Ensures compliance with regulatory controls both internal and external including but not limited to state and federal laws and the Pennsylvania Gaming Control Board regulations.
Hires, trains and manages Team Members in accordance with organizational and approved departmental standards, policies and programs.
Performs all other duties assigned.
Qualifications:
Must be 18 years of age or older.
High school diploma or general education degree (GED).
Three or more years related experience, or equivalent combination of education and experience.
Knowledge and experience of managing multiple outlets.
Must be an exceptional multi-tasker.
Knowledge of state liquor regulations and point of service systems required.
Ability to work flexible shifts and days of the week including holidays.
Ability to obtain and maintain all necessary licensing.
Physical and Mental Demands:
Regularly required to see, stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear.
Must occasionally lift and/or move up to 25 pounds.
Regularly required to stoop or kneel and stand for long periods of time.
Regularly required to move with a sense of urgency, including pivoting and shuffling.
Able to interact with others while maintaining a positive and professional demeanor in a work environment that is frequently faced paced and noisy.
Salary.com Estimation for Manager Beverage in Philadelphia, PA
$64,723 to $98,411
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