What are the responsibilities and job description for the Player Services Agent position at Rivers Casino?
Job Category: Operations
Requisition Number: PLAYE001716
Posting Details
Posted: November 3, 2023
Full-Time
Locations
Rivers Casino Philadelphia
1001 N. Delaware Ave.
Philadelphia, PA 19125, USA
Job Details
Description
Engagement Expectations:
We believe that team member engagement is the basis for a great culture and superior guest service. During every interaction, we display three behaviors:
- Smile, display energy and open body language
- Proactively greet team members and guests, initiating interaction to provide service
- Always use a positive parting remark to end the conversation
Essential Job Functions:
- Welcomes customers.
- Responsible for executing new card sign-ups utilizing desk top computers at the Rush Rewards Center.
- Informs members of benefits, contests and promotions.
- Replaces lost club cards.
- Distributes promotional items in accordance with specific guidelines excluding discretionary authority to issue promotional play.
- Assists with payment of slot jackpots, ticket fills and equipment jams.
- Repairs minor slot machine malfunctions.
- Notifies slot technicians when machine malfunctions require technical assistance.
- Discretionary ability to extend complementary services in accordance with the approved comp matrix.
- Responds to guest questions, issues and concerns in a courteous and professional manner. Knowledgeable of casino including but not limited to hours of operations of casino, restaurants, and other amenities.
- Complies with internal controls, standards and procedures.
- Performs all other duties as assigned.
Qualifications:
- Must be 18 years of age or older.
- High school diploma or equivalent.
- One or more years in a customer service environment.
- Excellent customer service and interpersonal skills.
- Ability to communicate with team members and guests
- Available to work flexible shifts, weekends and holidays.
- Ability to obtain and maintain all necessary licensing.
Physical and Mental Demands:
- Regularly required to walk, stand, see, talk and hear; use hands to finger, handle, or feel; reach with hands and arms.
- Frequently required to stoop and kneel.
- Must occasionally lift up to 25 pounds.
- Ability to work in a noisy and smoky environment
Agent Passenger Services- Frontier Airlines
Worldwide Flight Services -
Philadelphia, PA
Prospect Airport Services Passenger Service Agent / Cabin Cleaner Agent
Prospect Airport Services, Inc. -
Philadelphia, PA
Guest Services Agent
Fairfield Inn Philadelphia -
Philadelphia, PA
