Supervisor Valet

Summary:

Providing a high level of guest service while adhering to the guidelines of The Rivers Casino procedures. Supervise and coordinate the activities of the Bell/Valet/Shuttle driver Attendants. Making an exceptional impression on every guest by engaging with our guests in a positive and friendly manner and giving the guest the best experience possible while providing safe and efficient service

Engagement Expectations:

We believe that team member engagement is the basis for a great culture and superior guest service. During every interaction, we display three behaviors:

• Smile, display energy and open body language
• Proactively greet team members and guests, initiating interaction to provide service
• Always use a positive parting remark to end the conversation

Essential Job Functions:

• Supervises the department and the daily operation of the Valet/Shuttle driver Attendants.
• Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate
• If needed - operates vehicles in a safe and responsible manner
• Check appearance of all team members to ensure compliance with standards of appearance
• Comply with quality assurance expectations, standards and hotel rating guidelines.
• Oversees the tracking of keys and vehicles throughout the garage
• Schedules all team members to ensure that there is sufficient workforce available to provide the most efficient guest service possible. Even if this means working in the designated area, allowing proper coverage
• Maintain knowledge of hotel and casino amenities
• Retrieve and transport guest luggage
• Ensures all team members are providing prompt, professional, and courteous service to all guests
• Works with Risk Management and security on guest claims, vehicle claims and adjustments
• Handles receiving and delivering of guest packages
• Ensures safe and proper use of all equipment.
• Maintain a safety program to ensure all team members have a safe work environment.
• Control all supplies and inventory in the department.
• Ensure that the leadership team is kept fully aware of any relevant feedback from guests and/or other departments
• Drives property-designated vehicles to and from guest destinations as needed
• Assist in the maintenance, appearance and functionality of equipment
• Ensures departmental files are kept up to date
• Observes parking lot areas, ensures that offices and storage locations are kept clean locked
• All other duties as assigned

Qualifications:

• Must be 18 years of age or older.
• Two years’ supervisory customer services experience preferred
• Previous experience in Valet
• Excellent communications skills, both verbal and written.
• One year driving experience
• High school diploma or equivalent
• Ability to work flexible shifts and days of the week including holidays
• Driving record must meet driver eligibility requirements of Rivers Casino’s insurance policy.
• Ability to uphold presentation/demeanor in stressful situations and calling for assistance when necessary
• Must possess outstanding interpersonal communications skills to effectively interface with guests

Physical and Mental Demands:

• Regularly required to see, walk, talk and hear; use hands to finger, handle, or feel and reach with hands and arms.
• Must occasionally lift up to 75 pounds.