Job Posting for Customer Service/Order Entry at Riverside Technologies Inc
Description
Riverside Technologies, Inc. is currently seeking a full-time Customer Service Representative/Order Entry person to join our team.
Job Summary:
The primary responsibilities of the Customer Service Representative/Order Entry individual are to maintain detailed records of order activities and support customer accounts.
What You’ll Be Doing:
Updating records/data entry and creating new records with excellent accuracy
Reviewing data for deficiencies or errors, correcting any incompatibilities, and checking output
Maintaining detailed records of order activity
Communicating with suppliers, vendors, and distributors regarding product shipment and order status
Resolving customer requests for assistance via phone and email; addressing issues and coordinating with internal departments to appropriately respond
Placing purchase orders and credit card orders in a timely manner to fulfill sales orders secured by the sales staff
Verifying accuracy and completeness of customer purchase orders
Communicating and coordinating with Account Managers to make corrections and updates to all supporting documentation to complete purchase transactions
Verifying stock of products ordered; communicating back ordered, end-of-life, or discontinued status of products to Account Managers and/or customers
Registering warranties
Performing other related duties as assigned
Requirements
What You’ll Need:
High school diploma or equivalent required
Relevant work experience in a customer service role
Excellent customer service skills that exceed customers’ expectations
Ability to meet departmental quality and quantity metrics
Proficiency in MS Office (Word, Excel)
Precise data entry and typing skills
Regular, reliable attendance
Great attention to detail
Strong written, oral, and verbal communication skills
Great organizational, planning, and time-management skills
Ability to work both independently and as part of a team
Ability to adhere to all company policies and procedures, including, but not limited to, dress code and professionalism
Must be able to pass drug screening and background check
What You Can Look Forward to:
We offer a competitive salary and benefits package, including 401(k) with match, medical, dental, vision, paid holidays, and a generous PTO plan.
PASSION: A passionate work environment—we are passionate about finding unique, creative solutions to our customers’ challenges.
CREATIVITY: A creative environment with creative people—we enjoy finding creative solutions to different challenges.
TEAMWORK: A team-centric environment—we thrive on working with others to reach a common goal.
Salary.com Estimation for Customer Service/Order Entry in Sioux, SD
$34,568 to $43,934
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