Home Care Social Worker

Working title: Social Worker

Division: Home Health

FLSA status: Non-Exempt:

Reports to: Clinical Manager

Schedule: Monday-Friday

Wage Range: $25.14 to $34.02; depending on number of years of transferrable experience and internal equity

RiverStone Health:

Serving the Yellowstone County community and south-central Montana for nearly 50 years, RiverStone Health is an essential provider of personal and public health services. Health, Education, Leadership and Protection – HELP is what we do. From medical, dental and behavioral healthcare; home care and hospice; public health services like immunizations, WIC, health promotion and restaurant inspections; and educating the next generation of health professionals, our expertise spans all ages and stages of life.

Underlying principles of access, affordability, compassion and quality in all interactions, RiverStone Health improves life, health and safety for all of the communities we serve. Foremost, we are committed to the values of Justice, Equity, Diversity and Inclusion (JEDI) by cultivating an environment that protects and acknowledges the unique identities within our diverse community.

Home Care Program Overview:

RiverStone Health Home Care Services provides medical treatment for an illness or injury, to help patients recover, regain independence, and become as self-sufficient as possible. Home health care helps patients manage chronic conditions like heart disease, diabetes, pain management or chronic obstructive pulmonary disease (COPD) and provides personal care services. Home Care Services may be requested by physicians, the patient or family member, or a hospital discharge planner. Through consultation with the patient’s healthcare provider, Home Care Services develop a plan of care to meet the patient’s individual healthcare needs. The team includes nurses, physical therapists, occupational therapists, speech therapists, medical social workers, and certified home health aides.

Job Summary:

The Social Worker position provides individuals, families and groups with psychosocial support by providing information, counseling, referrals and other support services. The position provides onsite health, wellness, psychological and/or emotional support and services.

Essential Functions/Major Duties and Responsibilities:

Social Worker Services 95%

• Perform initial intake and assessment.

• Advocate for clients or patients.

• Educate and provide options and resources to clients to assist them in making informed decisions.

• Collaborate with other professionals to evaluate and assess patients' needs.

• Refer patient, client, or family to community resources to assist in, or provide access to services.

• Utilize consultation data and social work experience to plan and coordinate client or patient care, following through to ensure service efficacy.

• Monitor, evaluate, and record client progress according to measurable goals described in treatment or care plan.

• Identify impediments to client or patient progress or care through interviews and review of records.

• Counsel clients and patients in individual and group sessions.

• Organize support groups or counsel family members to assist them in understanding, working with, and supporting the client or patient.

• Modify treatment plans to comply with changes in clients' status.

• Conduct social research to advance knowledge in the social work field.

• Investigate abuse or neglect cases and take authorized protective action when necessary.

• Oversee social work-related paperwork and recordkeeping with other resource organizations.

• Supports and models behaviors consistent with the mission and philosophy of RiverStone Health.

• Responsible for providing education addressing physical, psychosocial, financial, environmental and other needs of patients and families and/or significant other.

• Serves as a liaison between hospital, clinic and community agencies to facilitate the exchange of clinical and referral information

• Collaborates with the multidisciplinary team to identify needs of patients and their support systems

• Provides timely referral and coordinates with agencies/facilities to ensure services are in place to meet the patient’s and organizational needs to achieve continuity and quality of care

• Maintains current knowledge regarding insurance benefit reimbursement, community resource and ancillary clinical services to meet the needs of internal and external customers

• Adheres to department and organizational policies addressing confidentiality, infection control, patient rights, medical ethics, advance directives, disaster protocols and safety

Non-Essential Functions/Other duties as assigned 5%

• Perform other duties as assigned in support of RiverStone’s mission and goals.

Education and Experience:

Minimum Qualifications

• Two years of experience in social services or related field.

• Any combination of experience and training which provide the equivalent scope of knowledge, skills, and abilities necessary to perform the work.

Preferred Qualifications:

• Master’s or bachelor's degree in social work or related field.

Required Certificates, Licenses, Registrations:

• Valid Montana driver's license.

Knowledge, Skills, and Abilities:

• Ability to maintain a calm and positive demeanor during difficult client interactions.

• Ability to display non-judgmental and empathetic listening skills.

• High degree of detail-oriented skill level.

• Knowledge and understanding of protected sensitive patient health information (HIPAA) and confidentiality.

• Ability to perform job duties with integrity and innovation to ensure completion and a high level of quality.

• Ability to understand and adhere to required administrative policies and procedures.

• Ability to communicate clearly and effectively with supervisors, colleagues and client/patients.

• Ability to create, maintain and support a safe environment for open discussion.

• Ability to work a flexible schedule when the need arises.

Customer Service Excellence:

• Doing things right the first time

• Making people feel welcome

• Showing respect for each customer

• Anticipating customer needs and concerns

• Keeping customers informed

• Helping and going the extra mile

• Responding quickly

• Protecting privacy and confidentiality

• Demonstrating proper telephone etiquette

• Taking responsibility for handling complaints

• Being professional

• Taking ownership of your attitude toward Service Excellence.

Supervision:

None

Physical Demands and Working Conditions:

• Majority of work is performed in residential locations.

• May be exposed to molds, pets, odors and possible unsafe conditions at some residential locations. Support is provided as necessary.

• Create and maintain a safe/secure working environment by adhering to safety, security, and health requirements. Integrates injury, illness, and loss prevention into job activities by attending any necessary training and implementing best practices.

Freedom to Act & Decision Making:

• Decisions directly affect the quality of services provided to clients and patients.

• Required ability to exercise discretion and make decisions in the moment.

• Work is structured by public health regulations and established medical practices.

• Communications & Networking
• Position requires continual written and oral communication with clients, patients, family members, community resources, colleagues, management, etc.

• Responsible for medical and non-medical confidential information.

• Daily written and verbal communication with patients, clients and RiverStone Health staff.

• Work directly with other team members to provide quality customer service for patients and customers.

• Budget & Resource Management:

• The position is responsible for managing resources including time, equipment, and other resources necessary to deliver services.

Must enjoy working with a diverse patient population and bring a confident and caring commitment to work every day.

*Candidates will be contacted via email*

Experience

• Two years of experience in social services or related field.

Behaviors

• Team Player: Works well as a member of a group
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

• Job Security: Inspired to perform well by the knowledge that your job is safe
• Self-Starter: Inspired to perform without outside help

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)