Patient Advocate

• Act as a liaison between the patient and the hospital to facilitate problem - solving when necessary
• Develop and implement a plan of treatment in conjunction with members of the Outpatient team
• Maintain a record of all complaints and grievances received, including issues addressed
• Communicate patient and visitor rights and responsibilities to patient, family members and staff
• Facilitate the compliance of up-to-date legal status for all patients
• Conduct audits, training programs, documents reviews and analysis
• Assist Director of Risk Management with ensuring proper compliance with regulatory agencies, accrediting bodies, corporate and hospital policies and procedures, and implementing risk, quality assessment and improvement programs with the hospital
• Support facility internal and external customer service standards
• Perform other duties as assigned

Experience

• 1 - 2 years: Healthcare customer relations

Education

• Bachelors or better in Human Services or related field

Licenses & Certifications

• Lic Asso Marriage Fam The
• Lic Associate Cnslr
• Lic Master's Social Wkr

Skills

• Attention to Detail
• Communication
• Customer Focus
• Safety Minded
• Networking
• Planning & Organizing
• Problem Solving

Behaviors

• Enthusiastic: Shows intense and eager enjoyment and interest
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Dedicated: Devoted to a task or purpose with loyalty or integrity
• Loyal: Shows firm and constant support to a cause
• Team Player: Works well as a member of a group

Motivations

• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
• Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
• Goal Completion: Inspired to perform well by the completion of tasks
• Self-Starter: Inspired to perform without outside help

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)