Spa Manager

HOSPITALITY STARTS HERE

Welcome to The Indigo Road Hospitality Group (IRHG), where hospitality is more than a job; it's a family, a lifestyle, and an exciting journey. Founded in 2009 by Steve Palmer, IRHG is passionate about redefining the hospitality industry through exceptional care for our cherished guests.

Join us at Athens Georgia’s first luxury, boutique hotel Rivet House! We are seeking a dedicated and experienced Spa Manager to lead our team and ensure the success of this unique hotel will have 50 luxurious guest rooms, an upscale Italian restaurant and bar, a coffee bar and retail shop, and a 2800 square foot health and beauty spa.

THE ROLE...

We are currently seeking a Spa Manager who will be responsible for overseeing the daily operations of the spa and ensuring that it runs smoothly and efficiently. A our Spa Manager, you will have excellent organizational, leadership, and communication skills. You are responsible for managing staff, developing and implementing spa policies and procedures, creating and managing budgets, and ensuring that the spa meets its revenue targets. You will also oversee the development of new spa treatments, the marketing of the spa, and the management of customer relations.

As the Spa Manager, you'll be an ambassador for IRHG and authentically embrace Internal Hospitality. You’ll look after all aspects of the restaurant including; operations, finances, people, culture, events, and more...

What You'll Do:

• Lead with Passion: Bring your unwavering passion for luxury boutique hotels, food and hospitality to the forefront. Be a part of the volunteer and charity initiatives we support and contribute to the betterment of the community we serve.
• Nurture Your Team: Foster staff development and create a positive atmosphere that not only motivates our team but also ensures we meet our P&L goals.
• Enrich Your Community: Engage with local vendors, business and farms to source quality products while also educating junior team members and advocating for their growth and development. Additionally, actively participate in and support our community's volunteer efforts and charitable initiatives to make a positive impact.
• Be the Solution: Oversee all facets of the spa, resolving any challenges that arise by maintaining effective communication with team-members and the community.

In Your Role, You Will:

• Foster Collaboration: Promote a "one-team, one-dream" mentality that encourages the recruitment and nurturing of the right individuals who are ready to serve our guests, achieve financial goals, and create memorable experiences.
• Have Flexibility: Your schedule may vary (days, nights, weekends, holidays) based on seasonality, covers, and hours of operation. In general, you can anticipate working 50 to 55 hours a week.
• Cultivate Humility & Transparency: Create a culture of humility, transparency, and ethical conduct where everyone feels safe, cared for, and inspired.
• Lead with Integrity: Set the example by demonstrating all responsibilities of each position in the hotel when needed. Lead by example and set the tone for health, safety, and cleanliness throughout the property.
• Enrich Your Community: Join volunteer and charity initiatives we support.
• Show Compassion and Empathy: Listen to your team, be understanding, and provide a humane approach when individually coaching, inspiring everyone to excel.
• Leave a Lasting Impression: Deliver a sense of home through quality, consistency, and teamwork.
• Embrace Positivity: Cultivate a welcoming and approachable environment that is solution-driven, with a smile.
• Foster Fun at Work: Influence and lead a positive, collaborative, and enjoyable team environment where everyone is treated with respect and kindness.

As a Valued Member of the Team, You Can Expect:

• Competitive Compensation: Competitive base pay, performance-based bonuses (paid quarterly), and PTO benefits after 90 days.
• Health & Wellness: Comprehensive health insurance coverage, including medical, dental, vision, and more.
• Financial Planning: Access to a 401K plan with a 50% match on your first 6% investment, along with Roth options.
• Home Loan Program: We offer a zero-interest housing loan program to help you achieve your dream of home ownership.
• Employee Discounts: Enjoy discounts at our 15 restaurant concepts and growing boutique hotels division.
• Family Time: Benefit from 4 weeks of PTO for maternity/paternity leave.

Join us at Rivet House and be part of an exciting journey where hospitality truly begins!

Please note that this job description serves as a guide and is not an exhaustive list of all duties and responsibilities. At IRHG, employment is voluntary and "at will," meaning you can leave, or we can part ways, with or without notice, and with or without a reason.The Indigo Road Hospitality Group is committed to diversity and equality.

We do not discriminate against employees or applicants for employment on any basis prohibited by federal, state, or local laws. Our commitment to fairness and diversity extends to all aspects of employment, from hiring to benefits. Join us in our quest to change the hospitality industry forever, and let's create magic together!

Job Type: Full-time

Pay: $60,000.00 per year

Application Question(s):

• Your office keeps scanned copies of daily access logs and is required to maintain them for five years.

What is the best naming convention to keep them all sorted sequentially?
A. YYYYMMDD
B. MMDDYYYY
C. DDYYYYMM
D. MMYYYYDD
E. DDMMYYYY
F. YYYYDDMM

• You want to increase repeat visits to your retail store. The store already has steady foot traffic.

What would you do?
A. Start a loyalty program to reward customers based on how often they come in and how much they spend
B. Spend more on advertising to build brand awareness and attract new customers
C. Cut prices to increase foot traffic and sales
D. Gather customer feedback via online surveys and in-store feedback kiosks to improve customer satisfaction
E. Nothing; steady foot traffic suggests your current retention strategies are working

• A prospective client tells you she has used your main competitor for 10 years and likes their product.

What would you do?
A. Ask what she would change about your competitor’s product
B. Acknowledge the long-standing relationship, but tell her you should be her supplier
C. Tell her about your product and leave a sample
D. Highlight your competitor’s drawbacks and how your product is superior
E. Thank her for her time and ask for referrals you can pursue

• What shifts are you NOT willing to work?
• Are you willing to work weekends and holidays?

Experience:

• Spa: 2 years (Required)
• Customer service: 1 year (Required)

Ability to Commute:

• Athens, GA (Required)

Work Location: In person

Salary : $60,000