What are the responsibilities and job description for the Field Service Parts Advisor position at Rivian Automotive?
This role requires an experienced professional with high levels of energy and initiative, deep understanding of service processes, go-getter attitude, great leadership skills, and cross-team collaboration. To be successful in this role, you must have a customer-first approach, thrive in ambiguous and unexpected environments, tackling all challenges with a creative and flexible mindset.
Responsibilities
- Provide world’s best of the best in customer service rivaling any industry
- Understand, and execute all parts department daily requirements that include but are not limited to ordering, receiving, shipping, parts returns, and daily counts
- Operating a forklift in order to load and unload parts
- Conduct and Execute audits
- Ensure that parts processes are communicated, and administered in compliance with Rivian's objectives
- Work in partnership with peers regularly on implementing and constantly improving parts operations
- Possibility of Assisting different locations as needed
- Follow and promote Rivian's high standards of safety, cleanliness, and organization
- Maintain process to track KPI’s at the Service Centers parts department
- Utility player, assisting other functions as needed
- Responsible to develop and effectively manage inventory for Service Parts and Accessories for the Service Center
Qualifications
- High school diploma or equivalent.
- Automotive repair knowledge preferred
- Fully vaccinated against the COVID-19 virus (proof required)
- Excellent verbal and written communication skills
- Ability to mentor and lead
- Outstanding planning and organizational skills
- Detail-oriented with strong analytical, organizational, and interpersonal skills
- Demonstrated high-level administrative experience, including advanced computer skills (Microsoft office)
- Proven success in driving service parts requirements in a complex environment
Field Sales Advisor
Rivian -
San Francisco, CA
Field Insurance Inspector - San Francisco/San Mateo, CA.
EXL Service -
San Francisco, CA
Service Advisor
Jaguar Land Rover San Francisco -
San Francisco, CA