Field Service Technician

Responsibilities

• Initially helping support pre-production vehicle builds, including assisting cross functional teams 
• Travel to locations to support as needed until the local Service Center opens, including but not limited to, production plant
• Operate remotely until local service center opens, if applicable
• Follow Rivian repair procedures and improve efficiency without compromising quality and safety of the repair 
• Perform required repairs and inspections on vehicles
• Perform high voltage repairs on vehicles after training is provided 
• Perform vehicle repairs in a setting outside of a service center
• Provide technical support outside of standard Service Center hours of operation, when remote
• Perform necessary parts operations such as parts ordering, receiving, shipping and inventory
• Store Mobile Vehicle in a secure location and operate within compliance and related policies
• Support campaigns and containment initiatives   
• Maintain and process accurate expense reporting as needed
• Maintain high quality work and efficiency while working with little supervision
• Work with a collaborative attitude and team spirit in an ever-changing, dynamic environment 
• Provide service support to the field to support the Service organization
• Communicate technical terms into easy-to-understand concepts when engaging with customers
• Go above and beyond for each and every customer

Qualifications

• Automotive Technology/Technician Degree or equivalent experience
• 5 years of automotive service repair experience
• 3 years of EV service and repair experience preferred
• A/C 609 certification required
• Experience using a variety of test tools including a PICO-scope, PCAN, Kavaser Memorator, & breakout box
• OEM Certified Master Technician experience is a plus
• OEM Specific Technician Training experience is a plus
• Ability to drive non-commercial truck and trailer
• Ability to travel up to 100% of the time, or as needed 
• Must possess a valid driver’s license, and maintain a clean driving record
• Parts department and billing experience preferred
• Experience using a work order management system and repair documentation
• Experience working in start-up environments
• Strong Mechanical and Electrical diagnostics experience, including high voltage systems
• Strong written and communications skills 
• Strong organization skills with attention to detail
• Physical exertion may be required to perform occupational tasks (sitting, standing, walking, lifting, carrying, reaching, pushing, and pulling)
• Fully vaccinated against the COVID-19 virus (proof required)