Patient Financial Coordinator

Pearl IVF, part of the RMA Network of top fertility practices in the United States, is currently seeking experienced, compassionate, and dynamic team players who are committed to delivering the ultimate patient experience to join and help us grow our practice!

The Patient Financial Coordinator is a full-time position Monday-Friday 7:30am-4:00pm and based in our San Diego office.

Job Purpose: The Patient Financial Coordinator will be responsible for all aspects of a patients’ financial account including explaining financial information, determining insurance coverage, and educating the patients on their financial options. This position will also follow up with patients and other parties to ensure accuracy and completeness of information.

Essential Functions and Accountabilities: 

• Conduct patient consultations to review patient obligations, answer questions related to financial policies and requirements while setting clear expectations of payment protocol
• Document patient insurance benefits and update documentation in patient progress notes using Intergy and Artemis

• Furnishing patients with estimates related to upcoming treatment
• Collecting estimated liabilities from patients and applying payments to patient accounts. Ability to allocate payments appropriately after clearance and throughout patient’s treatment plan
• Post payments, run and compile weekly reconciliation reports to ensure all aspects of patient’s financial obligations are met
• Demonstrate the ability to make logical and reasonable decisions regarding patient accounts to ensure quality performance and efficiency
• Ability to work and review patient accounts quickly regarding outstanding patient balances including following up with other finance teams on outstanding claims, patient insurance, patient correspondence and all other activities that lead to the success of clearing patient balances
• Respond to patient calls/correspondence regarding billing questions, financial policies, claims submission, etc.
• Ensure patients are cleared by time of service
• Minimal knowledge of Intergy
• Manage and understand collection reports
• Helps with front desk duties and where needed within the office

Academic Training:

• Associates degree or higher - required

Technical Skills: 

• Microsoft Office: Word, Excel and Outlook - required
• Electronic Healthcare Records (EMR) experience – preferred

IVI-RMA offers a comprehensive benefits package to all employees who work a minimum of 30 hours per week.

• Medical, Dental, Vision Insurance Options
• Retirement 401K Plan
• Paid Time Off & Paid Holidays
• Company Paid: Life Insurance & Long-Term Disability & AD&D
• Flexible Spending Accounts
• Employee Assistance Program
• Tuition Reimbursement

About IVIRMA Global:  

IVIRMA is the largest group in the world devoted exclusively to human Assisted Reproduction Technology. Along with the great privilege of providing fertility care to our patients, IVIRMA embraces the great responsibility of advancing the field of human reproduction. IVIRMA Innovation, as one of the pillars of IVIRMA Global, is a renowned leader in fertility research and science. Check out our websites at: https://rmanetwork.com/ & https://www.ivirma.com/

EEO
“IVIRMA is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: IVIRMA is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at IVIRMA are based on business needs, job requirements and individual qualifications, without regard to race, color, religion and/or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. IVIRMA will not tolerate discrimination or harassment based on any of these characteristics. IVIRMA encourages applicants of all ages.”