What are the responsibilities and job description for the Service Manager position at Road Machinery?
Service Manager Heavy Equipment
Overview
Since 1955 Road Machinery has been committed to providing our customers with quality equipment and responsive service. We started out selling street sweepers, motor graders and air compressors from our 7th street, Phoenix, Arizona location. Road Machinery now operates across Arizona and California including world class re-manufacturing facilities for Diesel Engines, Transmissions, Electrical Rotating Devices and Hydraulic Cylinders.
Every employee at Road Machinery is critical to its success and we’re always looking for smart, engaging, creative and dynamic people who want to join a team where they matter.
Our goal is to exceed a client’s total expectation when they arrive at our dealership, so we realize we must first provide that level of investment to our employees through continual training, career development and opportunities for growth. That is why we're proud to offer our staff members with a comprehensive benefits package, competitive compensation plans, and abounding avenues to grow your career with us!
What We Offer
- Medical, Dental, and Vision Insurance
- Life Insurance
- Bonus Plan
- 401(k) Savings Plan
Job Responsibilities:
- Manage business requirements of service department.
- Control expenses and enhance income.
- Develop systematic relations between customer base and overall departments.
- Responsible for budgeting make up and adherence of the service department.
- Responsibilities also include the supervision of all indirect and direct labor in the general shop department.
- Create and adhere to operating budget.
- Supervise all general shop staff.
- Monitor warranty progress.
- Develop new business.
- Communicate with the customer base.
- Promote Komatsu programs.
- Maximize utilization of service assets.
- Implement SOD requirements.
- Monitor Ramps and contracts.
- Control WIP.
- Ensure proper training, and procedural compliance with corporate procedures.
- Delegate activities to shop foremen and service support employees to ensure service department works in efficient, safe and profitable manner.
- Work with other branch & service managers regarding technical, warranty and revenue issues.
- Interview, Coach, Counsel, Mentor, handle employee relations matters (in conjunction with corporate HR) for all Service employees under your management.
Educational/Experience Requirements:
- 5 years’ experience as a Heavy Equipment Service Manager
- Previous management experience of shop & field personnel
- Excellent communications skills (both verbal and written)
- Knowledge of construction & mining related business
- Ability to develop and maintain good working relationships with all co-workers, customers and the general public.
- Adequate math skills to prepare parts and service quotes for customer information.
- Valid State Driver’s License and acceptable driving record.
- Must be able to travel on a regular basis to include overnight stays.
- Must successfully pass a criminal background check and drug screen.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
