Job Details
Job Location: Norfolk - NORFOLK, NE
Position Type: Full Time
Salary Range: Undisclosed
Job Description
The Resident Field Service Technician will work within, but not limited to, Brown, Holt, Rock, Boyd, and Keya Paha counties to provide timely and accurate repairs on all brands of heavy machinery. This will include troubleshooting, machine evaluation, repair, testing, and documentation. This position will occasionally travel to the Norfolk location and/or outside the areas listed above to perform repairs or assist at other locations as assigned by the service manager.
Compensation and Benefits
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Competitive pay
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Health, dental and vision insurance
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Company paid short term disability
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Company paid basic life insurance
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Supplemental term life insurance and long term disability
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401k with company match
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Paid time off
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8 paid holidays
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Company uniforms and laundry service provided
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Safety glasses and boot reimbursement
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Annual tool reimbursement
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Continued education, manufacturer hands-on and web-based training
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Career advancement opportunities
Essential Duties and Responsibilities
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Perform field diagnostics, troubleshooting, and appropriate repairs on customer or company-owned equipment
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Repairs are made on, but not limited to Komatsu, Takeuchi, Bomag, NPK, Gradall, Fuchs, Metso brands
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Reference and interpret service, parts, and diagnostic software to determine problems/malfunctions and to verify repair specifications and parts needed
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Meet time requirement guidelines
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Escalate unresolved issues for further research and assistance
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Read and interpret equipment manuals and work orders to perform required maintenance and service
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Accomplish repair by following parts ordering process, completing service reports, and giving appropriate verbal or written communications
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Model safe work habits and always abide by all safety policies and procedures
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Maintain service truck in working condition and keep it clean
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Exhibit a professional appearance and demeanor with customers, managers, and colleagues
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Perform other duties as assigned
Qualifications and Experience
Required Skills and/or Qualifications
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Ability to read complex hydraulic and electrical schematics
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Proficient with a laptop computer and Microsoft programs (Excel, Word, Outlook etc.)
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Ability to write and communicate in English effectively
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Strong customer service skills
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Self-motivated with a can-do attitude
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Detail oriented
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Must reside or be willing to relocate within assigned territory
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Must hold a valid driver’s license with a clean driving record
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Must pass a background check and drug screen
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Must provide your own hand tools required to perform work efficiently
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Must be able to read, write and communicate in English
Working Conditions
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Ability to carry, push, and lift up to 60lbs
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Ability to climb and stand for extended periods of time
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Able to work in all types of weather conditions (heat, cold, wind, rain, dust, and dirt)
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Travel as assigned for training or to perform work at other locations, with possible overnight stays when required
Education and Experience
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High school diploma or GED
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A minimum of 3 years’ experience as a field technician or equivalent combination of technical training and at least two years field technician experience
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Experience driving a Class 4 or higher vehicle
About Us
RoadBuilders is the premier Komatsu and Takeuchi dealer in the Midwest. We are a second-generation family-owned company that strives for service excellence, unmatched customer service, and second to none employee satisfaction. With six locations covering four states, we offer a wide range of machinery to our customers and exciting opportunities to work, grow and succeed. Come join our dedicated team and be a part of a growing company!
This job description is intended to convey information essential to understanding the scope of the job and general nature and level of work performed by job holders within this job. This job description is not intended to be an exhaustive list of qualifications, skills, duties and responsibilities or working conditions associated with the job. This job description is not an employment contract. RoadBuilders reserves the right to modify job duties and/or job descriptions at any time to meet the needs of the business.
All qualified applicants will receive consideration for employment without regard to their race, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, domestic partner status, or medical condition.