Ops Support

Job Description Summary

The Operations Support assists operations with any administrative support needed to allow the team to finish the OB processing and begin IB processing on time, allowing for more IB freight to be processed and get drivers on the road on time.

Critical Job Functions

• Assist with driver check in and getting manifests to dock timely.
• Assist with reviewing BOL’s and DR’s for accuracy… scanning DR’s and BOL’s.
• Evening Precall home delivery appointment (each week we’re waiting on a number of call backs from customers we can’t reach through the day).
• Handle any OS&D issues that come up while unloading OB freight (mostly SL&C accounts), contact shipper and communicate with daytime OS&D, if needed.
• Assist operations with any admin support needed.
• Backfill PTO in office.
• Other duties as assigned.
  
  

Job Requirements

• Good knowledge of business English, spelling, punctuation, grammar, office practices and procedures.
• Ability to read and comprehend simple instructions, write short correspondence and memos.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Communicate internally with entire corporate office and externally with all external contacts.
• Basic personal computer skills including electronic mail, routine database activity, word processing, spreadsheet, graphics, etc.
• High level of organization is mandatory.
• Moderate level of skill with Microsoft Excel, including the ability to create and manipulate pivot tables, identify, and eliminate duplicate records, and work with large data sets.
• Basic personal computer skills including electronic mail, routine database activity, word processing, spreadsheet, graphics, etc.
• Proficient typing (ability to type 35-40 words per minute), filing and ten key skills.
• Ability to add, subtract, multiply, and divide in all units or measure, using whole numbers, common fractions and decimals.
• Ability to apply common sense understanding to carry out instructions given in written, oral or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Ability to identify internal and external customers’ needs and relate information to appropriate personnel quickly and correctly.
• Ability to prioritize tasks.
• Ability to handle multiple tasks and projects simultaneously.
• Ability to prioritize and organize.
  
  

Physical Demands and Work Environment: The physical demands and work environment described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• Physical Demands:
• Sedentary physical activity performing non-strenuous daily activities of an administrative nature. While performing the duties of the job, the employee is regularly required to sit, reach/handle items, work with the fingers, focus with close vision, and talk and hear others in conversations via the phone or in person.
• The employee is occasionally required to stand, walk, climb, balance, stoop, kneel, crouch or crawl and lifts objects up to 10 lbs.
• Work Environment:
• The noise level is moderate based on general conversation tones, ringing phones and laser printer operation.
• Work in well-lighted, heated and/or air-conditioned indoor office setting with adequate ventilation.
  

Roadrunner Freight is building something special with great people, a winning culture and a differentiated service offering in the marketplace. Join us today to grow your career!

“We will not accept unsolicited candidates from external recruiters or recruiting agencies. Thank you!”

Summary

Additional Requirements:

Roadrunner offers more direct long-haul metro-to-metro shipping than any other nationwide Less-than-Truckload (LTL) carrier in the United States. With a nationwide presence, terminals across 40 markets, and approximately $410 million in revenue in 2023, the company’s Smart Long Haul Network is the preferred choice for shippers looking to move freight quickly and reliably. Roadrunner is expanding and looking for a highly motivated Operations Support to join our winning team. If you are results driven and looking for a rapidly growing company with high growth and earnings potential, we want to hear from you!