Apartment Manager

Embrace the opportunity to make a real impact in a company that values your voice. We are not your typical corporate giant – we're a close-knit team focused on making a difference in the communities we serve. Our management team prioritizes a culture of agility and transparency. Here, you won't find corporate bureaucracy or red tape stifling your ideas – instead, you'll have the freedom to innovate and be heard. Join us in charting a new course in multi-family real estate management, where your contributions truly matter and where professional growth knows no bounds.

Join our team as a Community Manager, where you’ll play a pivotal role in orchestrating the seamless operation and financial success of our 200 apartment community in Houston’s Willowbrook area. Reporting directly to the Director of Operations, this position entails comprehensive oversight of personnel, marketing, leasing, collections, resident relations, retention, customer service, maintenance, contracted services, capital improvements, administration, reporting, safety, and legal compliance. Responsibilities encompass achieving both financial and operational objectives. Leading on-site staff, the Community Manager ensures a steady revenue stream by optimizing leasing rates and maintaining exceptional standards for apartment units and property grounds. Cost control measures are implemented to enhance financial viability while upholding aesthetic excellence.

QUALIFICATIONS

• Leasing and / or property management experience required.
• Strong customer service, communication, and organizational skills
• Willing to work flexible hours / days; some weekends required.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook & Teams)
• Proficient typing skills are required.
• Experience with property management software such as ResMan, Yardi, Real Page, or Entrata.
• Valid Driver’s License
• Detailed oriented and ability to multitask.
• Ability to make independent decisions and handle emergency situations professionally.
• Bilingual / fluent in both spoken and written English and Spanish is required.

DUTIES AND RESPONSIBILITIES

Leadership

• Supervises all on-site staff, including hiring, training, supervision, and corrective measures.
• Determines productivity standards of each staff member and communicates these standards with the goal of maximizing property performance and individual success; evaluates performance of these standards for individual staff members and makes resulting compensation decisions.
• Provides professional and positive leadership to team members.
• Resolves resident issues or delegates them to staff members to resolve.
• Supports team members by stepping in as required, which may entail activities like leasing units and ensuring their readiness for occupancy.
• Meets with RVP's and Regional Maintenance, Landscape, and Sales and Marketing Directors for advice, assistance, and direction in community improvements.
• Meets with staff individually and in group meetings to communicate information and company news, to ensure that directives and goals are mutually understood, and to receive feedback and discussion; tracks individual performance by monitoring common standards.
• Receives training as needed for job-related topics. Assures that associates follow policies and safety rules; complies with policies for reporting incidents.
• Plans, executes, and attends social and other community events for residents.
• Maintain a professional attitude and appearance at all times and maintain work area in a clean and organized manner.

Financial

• Establishes and monitors the property budget on a daily basis in accordance with established goals; keeps expenses in line with the budget.
• Works to achieve maximum performance based upon annual goals to increase revenue and other income.
• Ensures that all applicable deposits, rents, and other fees and ancillary revenues are collected and deposited.
• Submits bills to be paid timely. Prepares reports as required.
• Purchases necessary equipment and supplies for the community.

Marketing

• Assists in determining the optimum rent based on market conditions and the level of rent concessions, if any.
• Participates, approves, and manages marketing efforts to increase occupancy.
• Uses a lease expiration board to plan for lease renewal management and to reduce the effects of large seasonal expirations.
• Review marketing efforts to determine effectiveness.

Maintains Community

• Interacts closely with the service team to manage property maintenance programs including promptly and courteously responses to resident requests for maintenance, providing an adequate supply of market ready apartments to meet the leasing efforts, and ensuring property appearance meets or exceeds site standards.
• Inspects the community regularly to determine the quality of the physical property, and to assess and identify needs.
• Inspects maintenance repairs and available units for readiness. May inspect recently vacated units to assess needed repairs and replacement.
• Monitors, inspects, and assesses the community landscape and other physical entities to identify and control or eliminate potential safety hazard and concerns and to ensure quality aesthetics in exterior parts of the community.

General

• Conduct all business in accordance with Company Policies and Procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act and all other laws pertaining to apartments.
• Performs any additional duties assigned by Director of Operations.

JOB TYPE

Full-time. 40 hours per week, may include some weekends

• Monday to Friday. 9 AM to 6 PM
• 1 – 2 Saturdays each month, depending on property performance

PAY BENEFITS

Salary: starting from $53,000.00 per year commissions!

Benefits:

• Paid Time Off
• Competitive Hourly Pay
• Discounted Rent
• Health, Dental & Vision Insurance
• Commission & Bonus Opportunity!

Job Type: Full-time

Pay: From $53,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Schedule:

• Day shift
• Monday to Friday
• Weekends as needed

Work Location: In person