What are the responsibilities and job description for the Accountant I position at Robert Half?
Job Title: Project Analyst
Company: Labcorp
Overview: The main function of a Project Analyst is to interact with different departments across the Labcorp enterprise to provide information in response to inquiries about services and to manage and resolve complaints. A Project Analyst is responsible for determining client and patient issues, offering workable solutions, or providing follow-up as needed. They facilitate the investigation, documentation review, and follow-up of client, patient, and internal concerns and complaints submitted through the Labcorp system.
Job Responsibilities
Company: Labcorp
Overview: The main function of a Project Analyst is to interact with different departments across the Labcorp enterprise to provide information in response to inquiries about services and to manage and resolve complaints. A Project Analyst is responsible for determining client and patient issues, offering workable solutions, or providing follow-up as needed. They facilitate the investigation, documentation review, and follow-up of client, patient, and internal concerns and complaints submitted through the Labcorp system.
Job Responsibilities
- Interact with various departments to provide information in response to inquiries about services.
- Manage and resolve client and patient complaints.
- Determine the issues faced by clients and patients and offer workable solutions or provide necessary follow-up.
- Facilitate the investigation, documentation review, and follow-up of concerns and complaints.
- Approve the resolution of client and patient service issues by authorizing activities such as investigations, corrective actions, root cause analysis, and effectiveness reviews.
- Function as an escalation point for clients and patients.
- Approve the referral of unresolved customer grievances to designated departments for further investigation.
- Review, monitor, and audit records of operations, interactions, and transactions, recording details of inquiries, complaints, comments, and actions taken.
- Obtain and examine all relevant information to assess the validity of complaints and determine probable causes.
- Escalate unresolved issues promptly to the appropriate persons.
- Report high-risk cases to executive-level management.
Salary : $29 - $30
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