B-Shift Line Support
Job Posting for B-Shift Line Support at Robert Half
We are in the automotive industry and are looking for a Desktop Support Analyst to join our team in Russells Point, Ohio. In this role, you will work onsite, providing crucial support to our production line processes and clients, troubleshooting hardware issues, and implementing technology upgrades. This role offers a short-term contract employment opportunity.Responsibilities:• Maintain the overall stability of Tier I Production Critical Line Applications and equipment.• Interact with plant floor users and clients to understand production line processes and customers.• Provide plant floor client and end-user desktop application and network support for all Tier 1 computer systems.• Support projects such as technology upgrades and implementations of Tier 1 computer systems.• Review, understand, and react to various monitoring systems for Tier 1 computer systems.• Take level 1 support calls on the line/office and demonstrate hardware troubleshooting for printers, scan guns, desktop PCs/laptops, handheld devices.• Exhibit strong knowledge of computer applications, Windows OS, Active Directory, and LAN/Networking.• Utilize Microsoft-Office and problem ticketing applications proficiently.• Show ability to adapt/learn in a changing environment and demonstrate solid analysis, problem-solving, and decision-making skills.• Exhibit good time management and prioritization skills.• Demonstrate strong communication skills, both verbal and written.
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