What are the responsibilities and job description for the Collections Supervisor position at Robert Half?
• Advanced familiarity with accounts receivable, proof of deliveries, returns, cash apps and invoicing are required.
• Establish collection, trial balance aging and POD support goals & metrics for the AR team.
• Provide training and guidance to all team members to ensure highest performance levels.
• Ensure that team members are being proactive or reactive when it comes to pulling POD documents in a timely and consistent manner.
• Handle customers escalations from team members as needed.
• Assume ownership of the quarterly AR Review process with other department managers.
• Coordinate AR approval pricing while ensuring compliance with company guidelines and maintaining sound business judgment.
• Daily review and analysis of accounts’ status to provide appropriate follow-up with regards to overdue payments – determine correct course of action necessary to collect past due balance.
• Interact with Management, IT, Sales, Finance and Warehouse departments to address issues.
• Develop strong relationships with all stakeholders in regard to collections, proof of delivery and other accounts receivable functions.
• Responsible for credit evaluation and creation of accounts in our system.
• Ownership and oversight related to Collections and POD “help desk” tickets submitted to IT.
• Facilitate and review reconciliation with customers.
• Developing, measuring, and tracking performance metrics related to each position.
• Monitoring the open accounts receivable and taking ownership of collections and account resolution.
• Prepare and deliver performance appraisals for team members.
• Provide support to the Director of AR and Managers of Cash Applications and Deductions as needed.
• Prepare weekly/monthly reports for management.
• Identity process improvement opportunities and lead related change implementation.
• Create and update standard operating procedures for the department.
• Complete any special accounts receivable or credit projects as necessary in a timely fashion.
• Assist with other AR responsibilities, processing and reporting as assigned.
Requirements
What You Will Need:
• Education: Bachelor of Science in Business Administration, Finance or Accounting is desired, or applicable experience.
• Experience: 10 years in Accounts Receivable functions, with three (3) plus years of supervisory experience required.
