Computer Support Specialists

Description

There is a great opportunity for candidates with the ability to communicate complex technical information to non-technical users in an understandable and concise format, as Robert Half's new Desktop Support Technician. If you are an articulate problem solver who loves to work in a challenging and positive environment, this may be the Desktop Support Technician role for you. Located in the Albany, New York, area, this Desktop Support Analyst role is long-term contract / contract / temporary in nature.

Responsibilities

- Meet regularly and effectively with ticket submitters

- Provide computer desktop support in accordance with established policies and procedures

- hardware repairs with the appropriate vendors

- Solve computer problems, and implement appropriate action/solutions

- Preserve, inspect, and mend computer systems, hardware, printers, and computer peripherals

- Administer support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems

- Maintain records of daily data communication transactions, issues and remedial actions taken or installation activities

Requirements

- Desktop support or related experience

- Experience with Principles

- Demonstrated knowledge of Microsoft Outlook

- Prior experience with A Plus

- Solid understanding of Microsoft Excel

- Previous experience working with Deskside Support

- Earlier work involving Microsoft Access

- Hands-on experience with evidence

- General familiarity with Workstation Support

- Background working with correspondence

- Practical knowledge of internet

- SharePoint Administration experience desired

- Financial System experience highly desired

- Good understanding of Communication Skills

- Overtime experience preferred

- Training experience preferred

- Microsoft Word experience

- Windows OS experience highly valued

- Answering Inbound Calls experience

- Knowledge Base experience required

- Adeptness in Email Correspondence

- Phone Presenc experience highly preferred

- Foundational knowledge in Production Environment

- Strong familiarity with Servicenow Application

- Comprehension of Computer Sciences

- Procedures experience

- Experience writing procedure manuals, user instructions, business correspondence, and general report writing

Technology Doesn't Change the World, People Do.®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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