Customer Experience Specialist

Description

We are offering a long term contract employment opportunity for a Customer Experience Specialist in the Printing/Publishing industry. This role, based in HOMEWOOD, Alabama, will be responsible for maintaining and enhancing our customer relationships and experience. As a Customer Experience Specialist, you will handle tasks related to customer service, credit processing, and record management.

Responsibilities

• Accurately and efficiently process customer credit applications using ADP - Financial Services and Avaya CMS.
• Maintain and update customer credit records using various Computer Programs.
• Resolve customer inquiries and provide assistance using CRM tools.
• Monitor customer accounts and take appropriate action based on the status of the account.
• Utilize Epic Software to track and manage customer interactions.
• Answer inbound calls promptly and professionally, providing customers with detailed information and assistance.
• Work closely with the team to support customer benefit functions.
• Handle billing functions accurately, ensuring all customer accounts are up-to-date.
• Use 'About Time' software for effective time management and task prioritization.
• Continually strive to enhance the customer experience through effective communication and problem-solving skills.
  
  

Requirements

• Proficiency in ADP - Financial Services
• Experience with Avaya CMS
• Familiarity with various computer programs
• Experience with CRM tools
• Knowledge of Epic Software
• Proficiency in About Time software
• Experience in answering inbound calls
• Ability to assist customers effectively
• Understanding of benefit functions
• Experience with billing functions.
  
  

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit

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