What are the responsibilities and job description for the Customer Service Representative position at Robert Half?
Customer Service Representatives who are bilingual in Spanish loves building solid customer relationships will be interested in Robert Half 's new position. Articulate and highly skilled candidates could find an excellent career opportunity in this position. This Customer Service Representative job is long-term contract to temporary to hire, and located in Brooklyn, New York. If you're at your best when working in a dynamic, rapidly changing call center, this could be the position for you.
Major responsibilities
- Deliver outstanding, friendly customer service in a timely fashion
- Field and send written business correspondence
- Handle incoming telephone calls
- Through your success in the role, you will support business development and client referral goals by actively cross-selling and referring customers
Requirements
- Must be bilingual in Spanish
- Proven knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly
- Eager problem-solver who listens for customer cues and actively resolves problems with grace and integrity
- Solid understanding of Call Center Customer Service
- Expertise in customer service
- Demonstrated talents in communicating and interacting with clients/customers, both internal and external
- Hands-on knowledge of MS Office Suite
- Ability to navigate multiple computer systems and applications
- Excellent customer service and office administrative skills
If you are a service 'champion' who looks to improve and deliver personalized service based on individual customer needs, we want to hear from you. Contact us today!
Salary : $18 - $22
