What are the responsibilities and job description for the Customer Service Representative position at Robert Half?
Robert Half has multiple positions available for challenging CALL CENTER REPRESENTATIVE positions with a highly recognized business we are currently working with located in the Pocono area. Put your talents to the test with this CALL CENTER REPRESENTATIVE position as you will be working in a fast-paced environment and learn different responsibilities quickly! In this CALL CENTER REPRESENTATIVE position, you will be focused on providing the best customer service experience with being committed to professionalism and efficient communication while keeping a fun and engaging office setting. You will be working in a team environment in this CALL CENTER REPRESENTATIVE role and will achieve business goals and ensure call volumes remain at a manageable level. The CALL CENTER REPRESENTATIVE will service as the first point of contact for all customer communications and your skilled knowledge of company services and products will help with problem resolution. Get your career moving in the right direction with this CALL CENTER REPRESENTATIVE position as it provides excellent career-building growth opportunities and many challenging but fulfilling rewards in customer service!
DUTIES
Provide a second to none customer experience
Answer and screen incoming customer phone calls and emails
Access customer account information, enter and update information as necessary
Maintain product and service knowledge for problem resolution and customer inquiry purposes
Communicate with coworkers and customers daily via phone and email
Build and develop strong and lasting customer relationships
Handle contract administration and data entry
Requirements
At least 1 years' of prior Call Center or Inbound/Outbound Customer Service experience preferred
Proficient computer skills, including Microsoft Office Suite
Excellent verbal and written communication skills
Capability of working a fast-paced environment and ability of multitasking
Must be a dependable AND reliable individual!
