What are the responsibilities and job description for the Customer Service Representative position at Robert Half?
OfficeTeam has a rewarding career opportunity for an articulate, highly-skilled Customer Service Representative in the growing Machinery Manufacturing industry. Do you love building solid customer relationships? Then this position may be for you. Expect this role to exist within a dynamic and fast-paced working environment. If you're looking for work in Grand Rapids, Michigan and can work a long-term temporary position, this could be the Customer Service Representative opportunity for you!
What you get to do every single day
- Receive and send written business correspondence
- Manage incoming telephone calls
- Through your success in the role, you will support business development and client referral goals by actively cross-selling and referring customers
- Provide accurate, friendly customer service in a timely fashion
- Excellent verbal, written, and social skills
- 2 years' experience with performing in a goal-driven & customer-focused environment preferred
- Supportive, positive attitude with a detail oriented demeanour applied to all tasks
- Demonstrated ability to interact effectively with internal and external partners and clients/customers
- Solid understanding of customer service
- Microsoft Office experience preferred
- Foundational knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly
- Customer service and office administrative skills
- Proven experience going the extra mile to solve complex customer inquiries via extensive research
- Ability to navigate multiple computer systems and applications
- Strong problem solving and analytical skills
If you seek to deliver great customer outcomes and want to improve your customer service skills to deliver personalized service specific to individual customer needs, we want to hear from you now. Apply today!
What you get to do every single day
- Receive and send written business correspondence
- Manage incoming telephone calls
- Through your success in the role, you will support business development and client referral goals by actively cross-selling and referring customers
- Provide accurate, friendly customer service in a timely fashion
- Excellent verbal, written, and social skills
- 2 years' experience with performing in a goal-driven & customer-focused environment preferred
- Supportive, positive attitude with a detail oriented demeanour applied to all tasks
- Demonstrated ability to interact effectively with internal and external partners and clients/customers
- Solid understanding of customer service
- Microsoft Office experience preferred
- Foundational knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly
- Customer service and office administrative skills
- Proven experience going the extra mile to solve complex customer inquiries via extensive research
- Ability to navigate multiple computer systems and applications
- Strong problem solving and analytical skills
If you seek to deliver great customer outcomes and want to improve your customer service skills to deliver personalized service specific to individual customer needs, we want to hear from you now. Apply today!
Salary : $16 - $19
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