What are the responsibilities and job description for the Customer Service Specialist position at Robert Half?
Description
Are you a customer service professional who thrives in a fast-paced environment and is passionate about optimizing client experiences and elevating customer relationships? Do any of these phrase's sound like you?
· "I want customers to have the best possible experience."
· "I am great on the phone, and I love talking to different people."
· "Customer support is my 'bread and butter;".
Then join us as a Customer Service Specialist! Robert Half works with top Quad Cities companies, and we are looking for motivated candidates. We have great opportunity for a seasoned Customer Success Specialist! This role involves helping maximize the customer experience to help drive loyalty and increase revenue, managing customer relationships, and working in a high-volume environment.
Location: Quad Cities, Iowa/Illinois
Engagement Duration: Contract to Hire Opportunity
Key responsibilities
· Promote customer acquisition, retention, and loyalty
· Design and implement strategies to improve the customer experience
· Design, measure, and analyze customer success metrics
· Dive into complex issues and problems
· Provide exceptional customer service in a fast-paced environment
· Train/coach customer-facing staff to improve customer service and loyalty
Requirements
Requirements
· Familiarity with call-tracking and being held accountable to weekly and monthly metrics
· Excellent analytical, interpersonal and research skills
· Strong skills in business writing, including the use of social, verbal, and email correspondence
· Prior customer success or call-center experience, preferably in a fast-paced & high-volume environment
· Strong computer skills including knowledge and experience with customer relationship management software (CRM)
· Active problem-solver who listens for customer cues and actively resolves problems with grace and integrity
If you are a service 'champion' who looks to improve and deliver personalized service based on individual customer needs, we want to hear from you. Candidates that match the necessary skills and are in urgent need of employment should contact us today! 563-359-7535
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.
© 2023 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/terms-of-use) .
Are you a customer service professional who thrives in a fast-paced environment and is passionate about optimizing client experiences and elevating customer relationships? Do any of these phrase's sound like you?
· "I want customers to have the best possible experience."
· "I am great on the phone, and I love talking to different people."
· "Customer support is my 'bread and butter;".
Then join us as a Customer Service Specialist! Robert Half works with top Quad Cities companies, and we are looking for motivated candidates. We have great opportunity for a seasoned Customer Success Specialist! This role involves helping maximize the customer experience to help drive loyalty and increase revenue, managing customer relationships, and working in a high-volume environment.
Location: Quad Cities, Iowa/Illinois
Engagement Duration: Contract to Hire Opportunity
Key responsibilities
· Promote customer acquisition, retention, and loyalty
· Design and implement strategies to improve the customer experience
· Design, measure, and analyze customer success metrics
· Dive into complex issues and problems
· Provide exceptional customer service in a fast-paced environment
· Train/coach customer-facing staff to improve customer service and loyalty
Requirements
Requirements
· Familiarity with call-tracking and being held accountable to weekly and monthly metrics
· Excellent analytical, interpersonal and research skills
· Strong skills in business writing, including the use of social, verbal, and email correspondence
· Prior customer success or call-center experience, preferably in a fast-paced & high-volume environment
· Strong computer skills including knowledge and experience with customer relationship management software (CRM)
· Active problem-solver who listens for customer cues and actively resolves problems with grace and integrity
If you are a service 'champion' who looks to improve and deliver personalized service based on individual customer needs, we want to hear from you. Candidates that match the necessary skills and are in urgent need of employment should contact us today! 563-359-7535
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.
© 2023 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/terms-of-use) .
Customer Service Rep
Planet Fitness - Baseline Fitness -
Davenport, IA
Customer Service Representative
Midland Scientific Inc -
Davenport, IA
Barista/Customer Service/Cashier
The Coffee Revolution -
Davenport, IA
