What are the responsibilities and job description for the Customer Service Specialist position at Robert Half?
We have an exciting opportunity for a highly skilled and motivated Customer Success Specialist! If you are a customer service professional who is passionate about optimizing client experiences and elevating customer relationships and thrives in a fast-paced environment, then we have the position for you. This role involves working in a high-volume environment, managing customer relationships, and helping maximize the customer experience to help drive loyalty and increase revenue.
What you get to do every day
- Develop, track, and analyze customer success metrics
- Brainstorm and implement methodologies to improve the customer experience
- Develop solutions for complex problems and issues
- Lead training for customer-facing staff to improve customer service and loyalty
- Provide exceptional customer service in a fast-paced environment
- Promote customer acquisition, retention, and loyalty
Requirements
- Strong skills in business writing, including the use of email correspondence
- Prior customer service or call-center experience, preferably in a fast-paced & high-volume environment
- Superb analytical, research, and interpersonal skills
- Excellent computer skills including experience and knowledge with customer relationship management software (CRM)
- Familiarity with call-tracking and being held accountable to KPIs
We want to hear from you if you have the right skills for this role and are available to start immediately!
.
What you get to do every day
- Develop, track, and analyze customer success metrics
- Brainstorm and implement methodologies to improve the customer experience
- Develop solutions for complex problems and issues
- Lead training for customer-facing staff to improve customer service and loyalty
- Provide exceptional customer service in a fast-paced environment
- Promote customer acquisition, retention, and loyalty
Requirements
- Strong skills in business writing, including the use of email correspondence
- Prior customer service or call-center experience, preferably in a fast-paced & high-volume environment
- Superb analytical, research, and interpersonal skills
- Excellent computer skills including experience and knowledge with customer relationship management software (CRM)
- Familiarity with call-tracking and being held accountable to KPIs
We want to hear from you if you have the right skills for this role and are available to start immediately!
.
Salary : $16 - $19
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